Tier II Technical Support (Evergreen)
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department OverviewThe Tier II Support Engineers provide support and solutions to group of customers. They work cross- functionally with Support, Sales and Development. Their goals are to maximize client experience with WatchGuard products (Dash Cameras, Body Cameras and Evidence Management Software), and to proactively ensure a stable and secure product experience. The role requires strong problem-solving, communication, and client-relation skills.
Job Description
Motorola Solutions is building talent pipelines to meet future hiring demands. This is a pipeline role, while there may not be an immediate opening, we want to build relationships with prospective candidates. If your background is a match to our requirements, we will follow up with an exploratory conversation.
Accurately document product issues and convey workarounds and fixes to customers.
Handle escalated customer issues and see problems through to resolution.
Follow procedures for internal escalation of issues to the appropriate internal teams.
Document solutions to problems that are known to involve extensive research.
Develop and maintain a deep understanding of WatchGuard products and services.
Must be available after-hours to provide periodic support to Tier 1.
Some travel may be required.
Skills:
Hardware, Software and Networking troubleshooting.
RAID technologies and Virtual Disks.
SQL Server queries and updates.
Windows Server 2016, 2012, 2008; Windows 7, 8, 10; Linux distributions.
Azure Cloud and containers.
Active Directory, DNS.
Routers, switches, VLANs, VPN, DHCP, TCP/IP.
Knowledge of Virtualization platforms; Hyper-V and VMWare a plus.
Internet protocols and certificates (HTTPS, SSL/TLS, etc.).
Basic Requirements
3 + years of technical support experience
Minimum high school diploma or equivalent
Candidate may reside anywhere in the US with access to a major airport for
necessary travel
Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.
Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.