At Center, we’re building forward-looking technology to simplify how people work. Our transformative expense management solution is purposely built and offers three important advantages: it eliminates expense reporting for employees, radically reduces the amount of time needed to process expenses in the finance department, and offers real-time reporting and insights to drive cost-savings, analyze trends, and hit budget targets.

The Center team believes that great businesses are built by people who share common values. For us that means a passion for invention, a deep commitment to the customer, integrity, and operating with a sense of care and respect for one another. Working at Center you'll be joining a team that is intellectually curious, has a high degree of personal ownership and accountability, and values teamwork and collaboration.

Why Center?

Center is a hyper-growth SaaS company backed by the co-founder of Concur. We constantly strive to create an environment that allows our employees to thrive and do great work. We are a distributed workforce and have two amazing workspaces in Bellevue, WA and Minneapolis, MN.

As a Customer Support Analyst, you will be 100% focused on servicing our customers and building their trust in every interaction. You will engage with our customers through a variety of channels including phone, video, chat, email, and case notification. We are seeking an empathetic and dedicated professional focused on listening to our customers and solving their needs in an urgent manner.

You Will Have the Opportunity To:

Field incoming requests and system events from users
Engage with the customers via phone, email, chat, and case response
Actively listen to customer needs related to incidents or issues and troubleshoot to best determine the root cause of the problem
Quickly develop and introduce a solution to the problem
Maintain detailed notes and documentation for each support incident in the ticketing system.
Internally escalate when necessary, to other departments (Product, Engineering, or Account Management)
Be an advocate for the customer
Build a sense of trust with the customer/cardholder in every interaction
Partner with internal and external parties to find solutions for the customer/cardholder
Assist customers in implementing solutions
Meet all SLAs in a timely manner through a self-driven mindset & deliver on promises to customers
Provide exemplary customer service
Display a sense of urgency and accountability for the customer/cardholder’s request
Present complex ideas both written and verbal that are organized and professional
Identify customer needs using common characteristics, use cases, and best practices
Demonstrate empathy & responsibility
Assist in building a scalable Support organization
Create, edit, and publish knowledge base articles that cover common requests and solutions
Partner with the Product/Engineering team for suggested product & process enhancements for known issues or high-volume requests
Be creative with workarounds and best practices based on limitations of the product
Assist in creating processes & documents for onboarding new Support Analysts

What You Will Bring to the Role:

Education Bachelor's degree in Business or Information Technology or equivalent work experience
Minimum 3+ years of multi-channel service/support experience
Effective oral and written communication skills
Strong troubleshooting skills
Knowledge of cloud products and services
Proficient in the use of Microsoft Office suite of software
Able to multi-task and effectively manage competing priorities
Credit Card/Payment experience is a plus

Personal Attributes:

Passion for the customer
Fast learner, with an open mind, and a team-oriented mentality
Embody empathy & responsibility towards the customer’s experience
An entrepreneurial spirit: flexible and willing to pitch in where needed
Ready to have fun, keep perspective and be part of an amazing team
Education Bachelor's degree in Business or Information Technology or equivalent work experience
Minimum 3+ years of multi-channel service/support experience
Effective oral and written communication skills
Strong troubleshooting skills
Knowledge of cloud products and services
Proficient in the use of Microsoft Office suite of software
Able to multi-task and effectively manage competing priorities
Credit Card/Payment experience is a plus

Why Center?

· Backed by the co-founder of Concur

· All team members have the opportunity to make a critical impact at an early stage business

· An experienced management team that understands the space and knows how to build high performing teams

· Ownership through stock option grants

· Competitive base salary compensation package

· Comprehensive health insurance plan

· Flexible, self-managed PTO policy

· 401k program

· Great co-workers and a collaborative team that is passionate about helping every business to get the most out of every dollar they spend!

Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

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Eugene Kuerner

Chief Technology Officer

Dedicated time to do your best work

Center’s CTO Eugene Kuerner is always looking to maximize maker time for this team — dedicated time for engineers to make progress on their bodies of work. Such devoted time sounds simple but is a critical component of the tech culture. “Center developers are expected to operate independently within their crew, and bring ideas and innovation to their solutions,” Kuerner said. In return, senior leadership does its best to lighten the meeting load and create plenty of room for creativity and heads-down work.

We are constantly challenging ourselves to reimagine what’s possible in the field of spend management.

Maureen Rhodes

Chief Revenue Officer

Every employee is essential to company growth

Maureen Rhodes isn’t trying to be punny. The CRO is simply stating a fact when she says that customers are at the center of everything Center does. That’s because the company has a consumption-based business model with goals directly aligned to customers adopting Center. Revenue comes from customers using the product. “We must provide a world-class product and client experience in order to continue to grow,” Rhodes said. That means every Center employee plays an essential role in helping their clients succeed.

Revenue is truly a team sport at Center, and we have a deep appreciation for what every role at the company contributes to the success of the business.

Nik Singh

Vice President, Product

Work that makes a difference

To VP of Product Nik Singh, picking a favorite project is like picking a favorite child. But there is one undertaking that he’s particularly excited about. It’s Center’s self-service deployment initiative. As the company’s customer base has grown, Center has gained a greater understanding of the value and importance of optimizing the cost and lift of deployment. “The coolest aspect of this project is seeing customers do things in a self-service user interface that were previously only reachable by a software engineer,” Singh said.

These types of initiatives are critical to scaling any product motion and are exciting to see come to fruition.

How would you describe the company’s work-life balance?

Center is intentional about creating an environment that fosters trust and balance, leading to a rich life both in and out of the office. We believe exceptional teamwork and business success is an outcome of caring deeply for one another and having a flexible mindset when it comes to getting our jobs done effectively.

Tammi

Senior Director, Corporate Strategy & Business Development

How do you collaborate with other teams in the company?

The best part of my job is working with colleagues across functions. Center invests in technology that makes collaboration seamless and everyone goes the extra mile to help one another. Collaboration has expanded my professional knowledge and allowed me to build stronger relationships on a personal level, making work feel even more rewarding.

Jill

Director, Client Experience

What makes someone successful on your team?

Intellectual curiosity is written in the DNA of our most successful team members. Constantly striving to understand our market and the problems we solve serves as the backbone of success. This inquisitive nature paired with Center’s environment that prioritizes growth, experimentation & results, leads to a unified team committed to excellence.

Clayton

Director, Business Development

How do your team's ideas influence the company's direction?

The design team at Center is neatly integrated with the product team to help shape product direction. We prioritize consistent and open collaboration across engineering, marketing, customer success, and sales to listen, learn, ideate, and review features and solutions that deliver value and positively enhance the customer experience.

Michel

Senior UX Designer

How do you empower your team to be more creative?

We cultivate an open and honest culture and challenge each other to push to the next level. Vital to our success are monthly think tank sessions where we encourage discussion and voicing opinions and ideas. Another key to creativity is our data-driven approach to diligently analyzing what’s working and not, and then taking action.