Tier 2 Application Support Analyst- Remote USA

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We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Position Summary:

We're in Norfolk, VABut you don't have to be

Provides application support for the organization.
Professional Experience/Qualifications:
  • 2- 5+ years of experience in supporting applications in a professional environment
  • Experience working with Windows platforms and a general understanding of web technology
  • Prefer someone with experience working with reporting tools such as Power BI, Tableau or Qlik, etc.
  • Seeking a customer focused and support orientated individual
  • Excellent communication and interpersonal skills, both written and verbal are required
  • Any type of formal Technical / IT Training is preferred
  • Knowledge of programming/scripting concepts a huge plus
  • Any prior experience with SharePoint and also experience with the SAMange ticketing system is a huge plus
  • Any knowledge or experience supporting Informatica ETL is a huge plus
  • Any basic understanding of SQL Server or Oracle database management systems with reading queries (joins, pivots, etc.) a huge plus

Key Responsibilities (other duties may be assigned):
  • Provide second tier support for applications developed by PRA IT
  • Report and communicate production issues to the appropriate individuals
  • Perform root cause analysis and provide technical solutions to production related application errors
  • Monitor routine and critical processes and workflows and proactively identify problem trends
  • Perform routine recovery of application and process failures
  • Perform complex recovery of application and process failures with assistance from SME
  • Assist with application implementations and configuration
  • Assist with documenting technical and business processes including technical guides
  • Organize and lead support related projects
  • Call rotation every 3 weeks to respond to production issues/emergencies during business hours and off hours as needed

At PRA Group, we're committed to helping our employees reach their highest potential by offering competitive salaries, proprietary training programs, bonus plans, tuition reimbursement programs, comprehensive benefits, an employee assistance program, and valuable opportunities to establish a long career within our organization.

All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.
More Information on PRA Group
PRA Group operates in the Financial Services industry. The company is located in Norfolk, VA, Birmingham, AL, Hutchinson, KS, Henderson, NV, Burlington, NC, Jackson, TN, North Richland Hills, TX and Hampton, VA. PRA Group was founded in 1996. It has 1720 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 12 open jobs at PRA Group, click here.
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