Tier 1 Support Representative at Filevine (Salt Lake City, UT)

| Salt Lake City, UT
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Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.

Our Mission
Filevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale.

Filevine is currently hiring a Support Member to join our Chat Support team here at Filevine. The support agent is responsible for helping resolve client questions or issues in a timely manner by communicating through Chat, Email, and Phone. Depending on an individual's experience, interests, and aptitude, the responsibilities may also include bug diagnosing and documentation, and troubleshooting user error via phone, hence the different tiers within the Support team.

Responsibilities

  • Using chat, email, sometimes phone calls, and/or screen shares to:
  • Train clients on features in the software
  • Answer questions and resolve issues
  • Investigate bugs

Minimum Qualifications

  • Technical understanding of cloud software.
  • Strong communication skills, both in typing and speech.
  • Multi-tasking, often needing to answer and resolve multiple chats at once in a professional, attentive, and timely manner.
  • Working with customers, including upset customers, in a diplomatic, calm, productive, and personal way.
  • Team player.
  • Being self-motivated, especially with working away from the office.

Preferred Qualifications

  • Bachelor’s Degree
  • Experience in SaaS industry, particularly technical support and training-related
  • Legal industry knowledge
  • Familiarity with workflow and business intelligence cloud platforms
  • Flexible shifts M-F 7am-4pm, 8am-5pm, or 9am-6pm (closed Sat & Sun)

Company Perks

  • Flexible time off
  • Laptop upon hire
  • Ergonomic and height-adjustable workstations
  • Opportunity to learn from a dedicated leadership team
  • Dynamic, rapidly growing company, focused on helping organizations thrive



Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at [email protected]

More Information on Filevine
Filevine operates in the Legal Tech industry. The company is located in Salt Lake City, UT. Filevine was founded in 2015. It has 450 total employees. It offers perks and benefits such as Friends outside of work, Eat lunch together, Open door policy, Team based strategic planning, Open office floor plan and Dental Benefits. To see all 15 open jobs at Filevine, click here.
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