PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Testing Team Lead to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. The successful candidate will demonstrate an ability to champion the customer experience, demonstrate skill in managing multiple functional area interests, and have a demonstrated skill set and passion for testing.

Tasks and Responsibilities

• Effectively leading a small team of testers to meet project deadlines
• Planning web and IVR test efforts to complete the customer experience
• Developing and leading others to develop test plans (test cases and test scripts)
• Identifying testing efforts required based on design documents
• Balancing test resources across multiple functional areas and releases
• Working with project tools (Microsoft TFS) for test management, and reporting, and daily execution, and training others where needed
• Identifying areas for test automation and develop test automation configuration and scripts
• Holding and leading test review meetings with clients and staff
• Anticipating tasks to meet schedule deadlines and resolving issues to avoid delays
• Monitoring test progress by constantly assessing the work assigned to each of the resources and re-balancing or re-allocating as required
• Conducting test team meetings and presenting testing status to managers
• Creating a fun and conducive working environment for maximum throughput

Required Skills

• Bachelor's degree in a Computer Science, IT Management, or related field
• Minimum 4 years of experience planning, executing, and reporting test efforts
• Minimum 4 years of experience writing test cases and test scripts for web applications
• Experience with QA strategies and best practices for web application testing
• Experience writing SQL queries to condition and access test data and to validate results
• Strong interpersonal communication skills and an ability to lead client meetings and reviews
• Excellent verbal and written communication skills and the ability to interact with a diverse group including executives, managers, and subject matter experts (technical and non-technical)

Desired Skills

• Previous State of California government testing experience
• Experience with Microsoft Team Foundation Server or Azure DevOps ALM tools, including Microsoft Test Manager or Azure Test Plans
• Experience with IVR (Interactive Voice Response) testing