Tenant Engagement Lead at JLL (Dallas, TX)

| Dallas-Fort Worth, TX
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About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

TheTenant Engagement Lead's main duty is to create and manage programming at amixed usepropertyto enhance the experience for tenants and visitors in order to create a sense of community on the property. The chosen candidate will oversee conference and event space in the office tower, as well as activate the public spaces which feature retail and dining options. There is abundant opportunity to utilize the retail, dining, and office space to create a property-wide synergy.

The ideal candidate has a hospitable and creative personality reinforced with an exceptional business acumen and tech-savviness. This position will not only plan meetings and professional conferences, but also exciting social and networking events. Additionally, this position will manage theback-endof the property app and be responsible for increasing usership, as well as create internal marketing collateral.

Another goal for this position is to provide exemplary concierge services for tenants and building management by serving as an informational resource for the property - arranging events, meetings, services, gifts and reservations. TheTenant Engagement Leadis also responsible for accurate reports detailing client requests and billing of services to the tenants andclient.


App Management

  • Review building appsfor client brand consistency
  • Developand maintain app content in-line with luxury brand standards
  • Partner with onsite retailers and partners to promote servicesand perks
  • Coordinate with local and national brands/partners to promote on app that bring convenience and value to tenants
  • Manage tenant communication through app

  • Send push notification with building information
  • Answer incominginquiries
  • Respond to concierge requests
  • Manage amenity space reservations (i.e.conferencespace, rooftops, common areas, rentable spaces)

  • Conductnew tenant training andongoing refreshers courses
  • Troubleshootuser issues
  • Review user analytics generated from app andprovidefeedback to client

Community Management

  • Manages,schedules, and activatesbuilding amenity spaces(ie. conference space, fitness facility, tenant lounges, etc.)
  • Special event planning for meetings and events occurring at the property for clients and tenants directly - can be large-scale
  • Curates unique and worthwhile activations in public and private event space in conjunction with onsite retailers at times
  • Coordinates property synergy between office tenants, retailers, and dining establishments

  • Create property programming with the goal of creating a property-wide sense of inclusion and community
  • Assists property management team in creating welcome collateral and events for new tenants
  • Responds to in-person, phone and email requests from tenants and assists in providing guidance and information to tenants in a timely manner
  • Creates internal marketing messaging and collateral for property programming and events

  • Acts as a building ambassador, including maintaining a welcoming presence in public spaces when requested and during events
  • Plan robust program within property budget
  • Negotiate contracts with area vendors for best price, product and service
  • Works withExperience Management corporateteam to grow alocalPreferred Vendor list
  • Engages tenants to participate in building programming

  • Provides timely and accurate To Be Invoiced (TBI) reports to theJLLFinance department to ensure accurate billing of services to clients
  • Other reports, duties, meetings TBD


  • Experienced marketing,digital platformmanagementevent planning
  • Independent thinking
  • Creatively produce ideas to create involve retailers in office space
  • Ability to engage tenants and visitors to participate in events and programming
  • Possesses foresight to organize event logistics up to 3000 attendees

  • Eye for clean, concise marketing collateral
  • Superior knowledge oflocalcultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venue
  • Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs
  • Able to think quickly and efficiently when confronted with a client or tenant request
  • Motivated self-starter whois able towork with minimal supervision

  • Creative problemsolver
  • Proactive, approachable and solution-focused
  • Professional demeanor and appearance
  • Strong planning and organizational skills
  • Excellent interpersonal and communication skills

  • Takes initiative and anticipates needs of others
  • Commitment to company values
  • Knowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technology


  • Bachelor's Degree or equivalent work experience
  • At least three years' experience in marketing and event planning, including VIP guest service
  • Previous concierge or VIP retail experiencehighly-preferred
  • Expert-level knowledge of thelocalarea, including current dining, retail, and entertainment trends

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected] This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
More Information on JLL
JLL operates in the Financial Services industry. The company is located in Chicago, IL, Seattle, WA, Sacramento, CA, San Francisco, CA, Brea, CA, San Diego, CA, Las Vegas, NV, Phoenix, AZ, Denver, CO, Dallas, TX, Austin, TX, San Antonio, TX, Houston, TX, Miami, FL, Jacksonville, FL, Atlanta, GA, Nashville, TN, Charlotte, NC, Raleigh, NC, Minneapolis, MN, Washington, DC, Baltimore, MD, New York, NY, Boston, MA, Pittsburgh, PA and Columbus, OH. JLL was founded in 2022. It has 66101 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 3 open jobs at JLL, click here.
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