Role Overview:

Medical Records Collection is an essential part of our success providing a valuable service to our patients and enabling the best expert specialist opinions and doctor office visit outcomes. 

Records Specialists are the backbone of the Care Team. They are excellent communicators who represent the mission of Grand Rounds by relentlessly representing our patients by tracking down vital medical records. If you are a highly driven and organized professional, with a strong interest in making a real difference to people, we want to hear from you.

Responsibilities:

• Your primary objective is to obtain medical records from various provider locations
• Communicate with medical offices, hospitals, laboratories, etc... in an effort to promptly obtain relevant records for the patient’s case
• Organize the collection of medical records newest to oldest in specific categories as they are received
• Speak clearly, confidently and have a friendly phone demeanor
• Be extremely detail oriented, identifying missing records and imaging
• Have great problem solving skills, identifying doctors and locations the patient has been to with minimal lead information
• Be able to handle a fast-paced dynamic environment with competing priorities
• Demonstrate good judgment to appropriately manage all scenarios
• Have a focus on continuous improvement, constantly questioning how and why we do things and suggest alternatives that improve the customer experience, efficiency, etc.

Qualifications:

• Collaborate with peers within the Care, Medical, and Expert Engagement teams
• Comfort with Google Apps platform, Adobe Pro, and CRM systems a plus
• Ability to troubleshoot basic technical issues a plus
• College degree preferred
• Experience with medical records a plus

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.