About us
Launched in 2018, kea is changing the way restaurants operate. We've built a SaaS voice product that takes calls on the behalf of the restaurant, helping customers place their orders without having to speak to someone in the store. This allows the restaurant to stop context-switching and focus on what they do best: making great food. We've raised $18m to date and we're building an amazing team to drive the world's restaurant commerce. We've experienced over 500% year-over-year revenue growth, and plan to continue that trend by providing even more value for our customers through our technology. There are tens of thousands of restaurants out there that need kea, and we're building for them.

Our Commitment as a team
We are one unit moving at high velocity. We play to win the long game. We are compassionate and care for others. We are open and transparent. As you review the below keep Our Commitment in mind. Your uniqueness is valued and differences of opinion, background, and ability are welcomed. If you think you satisfy even just a few of the below points, please apply!

About the Role
kea is seeking a full-time Telephony Onboarding Specialist that will be critical in creating scalable processes for onboarding customers, troubleshooting issues, and maintaining detailed documentation and project plans. You will interact with technical and nontechnical customers at both the senior and entry level, so tailoring your communication to your audience will be critical to your success. Each store has a unique telephony system and provider that will need to be properly configured to integrate with kea technology, especially call forwarding. Internally you will work closely with several departments, including Account Management, Customer Success and Product Development as the subject matter expert in Telephony. You will be successful if you have strong customer management and project management abilities combined with the necessary technical knowledge of call forwarding and phone systems.

What your day-to-day looks like

• Manage client relationships and set customer expectations during implementation
• Troubleshooting existing customer issues and crafting proper documentation to reduce downtime and increase kea’s value
• Partner closely with Sales, Accounts, and Customer Success departments to ensure that calls are routed properly and stores are onboarded smoothly
• Ideate with Product Development on ways to reduce friction and increase efficiency for customers
• Build organized, scalable frameworks for onboarding thousands of stores at a time

What sets you up for success

• 6+ years of progressive industry experience in telephony-related roles, with at least 2+ years as a project manager
• Confidence and competence in leveraging CRM and various project management tools (HubSpot is a plus)
• Possessing a deep understanding of telephony systems, especially with regards to call forwarding
• Experience managing multiple large projects simultaneously with an eye for detail and optimization
• Attentive and poised to adjust communication style to connect with a variety of audiences (non/technical, C-suite, etc.)

What we offer:

• Generous stock option plan
• 100% employer-paid medical and mental health care benefits. Vision and dental also available.
• Unlimited PTO
• FSA/DCFSA
• Remote work
• Ownership, responsibility, and empowerment in what you do
• Incredible teammates and a caring workplace culture