Technology Specialist at All Web Leads

| Austin, TX
Sorry, this job was removed at 11:34 p.m. (CST) on Monday, January 31, 2022
Find out who's hiring in Austin, TX.
See all Operations jobs in Austin, TX
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

AWL (All Web Leads, Inc.) is one of the most successful customer acquisition marketing companies in the US.  Simply put, we help our customers acquire customers.  Today, we do this for the US insurance industry.  Our amazing team of over 1,000 talented and successful professionals uses Internet marketing to turn consumer interest in insurance products into policy sales for the world’s largest insurance carriers and more than 30,000 of their agents.   We are Austin-born and our growth from a 2-person startup in 2005 to a highly profitable business has been remarkable.  We are a tight-knit team with a fast paced, energetic, and entrepreneurial company culture that has been ranked a Best Place to Work in Austin for 2017, 2018, 2019 and 2021.  We provide competitive pay, outstanding benefits, and a fabulous, fun, collaborative environment that allows our people to be their best.

As our Technology (Tech) Specialist at All Web Leads you will be responsible for providing technical assistance and support computer systems, hardware, and software.  You will be the first point of contact for our remote based Contact Center Representatives (CCRs) and Policy Sales Agents (PSAs) and will respond to queries, run diagnostics, isolate problems, and guide users to implement solutions.

You

  • Are confident, resourceful, and not easily defeated. Curve balls and new data does not frighten you; you embrace the opportunity to try and succeed in new areas. You are comfortable making decisions and tracking progress.
  • Thrive in a fast-paced environment and enjoy working on projects.
  • Enjoy learning new things and are excited about technology.
  • Work well with a team and can communicate your processes and share your knowledge.
  • Believe that no task is too small or too big for your can-do attitude.
  • Project a committed attitude with your willingness to do whatever it takes to get the job done.

Your day-to-day

  • Provide remote and deskside support for incoming inquiries and issues related to operating systems, applications, connectivity, and hardware.
  • Help with various Helpdesk projects
  • Utilize a ticketing system (Zendesk) to disposition tasks and work on incoming tech help requests.
  • Keep Leadership members informed of technology issues related to their CCRs / PSAs equipment.
  • Coordinate equipment exchanges with CCRs / PSAs in office or via mail.
  • Update/create knowledge base documentation for processes and technical troubleshooting guides.
  • Partner with 3rd party IT vendor (ITF) and internal Online Ops team when necessary.
  • Manage Group Policies and Active Directories for CCRs / PSAs.
  • Participate in an on-call pager rotation to cover weekend and evening hours.
  • Leverage new technology to increase efficiency and system stability to minimize downtime.

To be successful at AWL, you need

  • An acute eye for even the smallest of details, the things that most people don’t even know exist.
  • A committed attitude by showing a willingness to do whatever it takes to fulfill.
  • To be comfortable communicating over several platforms and have outstanding written and verbal skills.
  • Demonstrated skills in applications and programs, particularly Microsoft Office, including Excel, Word, Power Point, and Outlook.
  • Excellent computer skills, organization, and data management to support remote users.
  • Excellent listening and comprehension skills with attention to detail.
  • Strong data analysis skills.

Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ASP.NETFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MailgunEmail
    • MandrillEmail
    • Internal Lead GenLead Gen

An Insider's view of All Web Leads

What are some social events your company does?

Social events at AWL are awesome! Every year (before COVID) we have a Holiday party and super great summer out event. They are seriously a blast. The holiday party is my favorite because it gives you an opportunity to get dressed up and spend the evening celebrating the best time of the year and all the success of the company together.

Kathern

Account Executive III

How do you collaborate with other teams in the company?

In the 9 months I have worked at AWL I have been impressed with how well different departments collaborate together. This has been especially important as we have transitioned to 100% remote work during the COVID-19 pandemic. In-person training sessions for new employees became remote training sessions

Gregg

Technology Specialist Team Lead

How has your career grown since starting at the company?

I started in the Contact Center part-time and moved into a part-time Sales role quickly. Merit based promotions are the rule at AWL and I was promoted to full-time in Sales, then Sales Team Lead and I am have been the Senior Sales Team Lead for the past two years. Our Sales Team has grown and my career has grown with the team.

Karen

Senior Team Lead, Customer Acquisition

What makes someone successful on your team?

A person that will be successful on the team is someone that likes to dig deeper. The solutions aren't always as obvious as they seem. It's essential to ask other members of the team questions. They will usually go above and beyond to help you solve a problem. Also, it doesn't hurt to ask people outside of your team.

Patrick Jean

.Net Software Engineer

What are All Web Leads Perks + Benefits

All Web Leads Benefits Overview

AWL provides competitive pay and amazing benefits.

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Our dental plan covers $0 of expenses.
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Vacation & Time Off Benefits
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Jeans and T shirts!
Company Outings
Parking
We offer employees Free on-site garage parking.
Fitness Subsidies
AWL reimburses employees $250 annually towards health and fitness.

Additional Perks + Benefits

Team and company outings (our parties are amazing). Financial and performance transparency (see firsthand how profitable we are). Experienced leadership (you'll be surrounded by people you can learn from). Competitive salaries (we like to attract and keep the best in Austin). Bonus plans (meet your goals and get rewarded). No-cost or low-cost employee medical plan (we want you to stay healthy). Gym reimbursement (just another way to stay healthy). Employee stock options (we're all in this together)

More Jobs at All Web Leads

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView All Web Leads's full profileSee more All Web Leads jobs