Clinical Applications Support - Technology Service Advisor

This role will be responsible for working on a production support team within a dynamic and fast paced environment supporting primarily our MHK (MedHOK) application. The individual in this role should have a varied background and can perform support taking into consideration desktop, network, security, vendor management/coordination and user considerations (as well as everything in between).

Key Responsibilities:
• Monitoring, ticket triaging / completion, issue analysis and resolution
• Establishes, maintain and follow processes and procedures for operational support
• Collaborates closely with production support, development team members and vendor(s) to successfully manage day to day support of applications under the team's purview
• Assists in managing User Interfaces, backend data and all associated reports and database jobs
• Helps resolve escalated outages by initiating bridge calls, noting key points of discussion and tracking resulting action items
• Will oversee production deployments and provide system checkout once deployment is complete
• Sets up and perform monitoring of critical vendor application health
• Supports technology management in the creation and monitoring of service standards and development efforts with the client/business area
• Perform occasional off hours/on call work

Required Experience / Qualifications:
• 4+ years of Help Desk, Business or Systems Analyst experience
• Excellent troubleshooting, analysis and problem-solving abilities
• Solid verbal and written communication with a focus on delivering superior customer service to all internal and external organizational levels
• Highly responsive and organized individual, who can quickly jump on issues as they arise
• Experience with T-SQL and SSRS

Desired Experience / Qualifications:
• Understanding of Healthcare, Medicare and/or Medicaid industries
• Experience with MHK, Service Now, SharePoint, SSRS, MS Suite
• Experience with file exchange processes and print/mail fulfillment vendors

For this position, we anticipate offering an annual salary of $86,800 - $144,600, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite: www.cigna.com/careers

About Evernorth

Evernorth, Cigna Corporation's health services segment, exists to elevate health for all. We're building on our legacy and redefining health care as we know it. Unbiased in how we think, we create without limitation. We partner without constraints, deliver value differently and act in the interest of humanity. Solving across silos, closing gaps in care, and empowering clients, customers, and people everywhere to move onward and upward. When you work with us, you'll be empowered to solve the problems others don't, won't or can't. Join us. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.