Job Description
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team:
FIS Digital One® suite of solutions offers a truly omnichannel banking experience for both your customers and bankers – providing
consistency across digital self-service and banker-assisted channels.
What you will be doing:
Works individually or within a team on technology business consulting projects to meet specific client requirements.
Serves as liaison between end-users and consultants during consulting projects.
Expertly researches and documents client needs, technology or regulations related to system design, enhancement and acquiring hardware or software that will impact multiple platforms and/or applications.
Defines product scope, objectives, and requirements. Defines specifications and data models for product development and testing.
Creates detailed specifications from which programs will be written.
Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc. Also analyzes system impacts to other systems and procedures.
Devises and/or modifies processes and procedures to achieve greater efficiencies and to solve most complex technical problems related to computer equipment capacity and limitations, operating time and form of desired results.
Assesses available technologies and recommends solutions to consulting team.
Writes test plans and test cases to ensure enhancements made to applications meet client needs and application integrity is maintained.
Conducts a variety of tests such as system, integration, readiness and acceptance tests.
Conducts tests using client data to be certain client needs will be met.
Influences clients, business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.
Consults directly with clients and may travel to client site.
Acts as team leader for technical aspects of consulting projects leading sub-plans or small projects.
May mentor, guide, advise and/or check work of less experienced business systems analysts and technology business consultants.
May play a key role in training client and technical support personnel on enhancements, new systems or procedures.
Training may be delivered one-on-one as knowledge transfer or in a classroom setting depending on number in audience and client preference.
May serve as pre-sales support specialist when needed.
Other related duties assigned as needed.
Travel up to 50%.
What you bring:
Bachelor’s degree in business administration or computer science or information systems or the equivalent combination of education, training, or work experience.
Banking application experience (e.g. Teller, Banking Sales and Service, Banking Account Opening, Online Banking, Online Account Opening, Mobile, )
5-7 years’ experience with Branch Operations or Teller operations including front-counter image capture, teller balancing, and Teller Cash Recyclers/Dispensers
Preferred experience with banking customer service and management
Added bonus if you have:
Banking Business Process Experience
FIS CeB Application Knowledge
FIS IBS Core Knowledge
What we offer you:
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
The chance to work on some of the most challenging, relevant issues in financial services & technology
A work environment built on collaboration, flexibility and respect