You Lead the Way. We've Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Why American Express?

There's a difference between having a job and making a difference.

American Express has embarked on an exciting transformation journey to boldly pursue big ideas that power transformation advances for the company. As a Service Assurance and Engineering Team with expertise in groundbreaking technology transformation, we drive service assurance for business-critical capabilities. Our engineering team is nimble, creative and empowered to improve customer experiences and services. As a member of our team, you get the best of both worlds by partnering with developers to build state of the art capabilities as well as being able to assure reliable customer experiences. If you're ready to take on a challenge and make an impact, American Express is a phenomenal place to launch or grow your career.

Provides support for major enterprise applications within the organization. Contributes in the investigation and resolution of incidents and problems in systems and services. Contributes with problem identification, escalation and the implementation of agreed remedies and preventative measures. Contributes with the implementation of agreed remedies and preventative measures. Works closely with development teams to ensure that quality standards are adhered to during development and implementation and contributes to Post-Implementation Reviews.

Key Responsibilities:

• Participates with the product engineering and delivery & integration teams via Retrospectives/Post-Implementation.
• Reviews to ensure quality standards are adhered to during development and implementation.
• Contributes to continuous service improvement by maintaining standard methodologies and knowledge repositories.
• Reviews root cause analysis and resolution of problems.
• Participates in the development and deployment of preventative maintenance procedures.
• Participates in Disaster Recovery Testing.
• Participates in discussions between the Business Unit CIO and Infrastructure teams.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex

Qualifications:

• Up to 2 years of software development experience in a professional environment and/or comparable experience such as : Exposure to design and coding across one or more platforms and languages (e.g. Java, HTML5, JavaScript, .NET, JCL, COBOL) as appropriate.
• General Knowledge of distributed (multi-tiered) systems, algorithms and relational databases.
• Bachelor's Degree in computer science, computer engineering or related field strongly desired.
• Equivalent work experience will be considered in lieu of degree.
• Able to understand of Agile practices.
• Able to understand and leverage data structures and associated component
• Takes part in reviews of own work and reviews of colleagues' work
• Has understanding of the core tools used in business and data analysis
• Incident and Problem management
• Understanding of Service Level Management
• Able to demonstrate analytical thinking and adaptive communication
• Able to demonstrate problem solving
• Understanding of the core components of application support

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.