Motorola Solutions
We help people be their best in the moments that matter.
Hybrid

Technical Training Specialist

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Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department OverviewThe Motorola Solutions CMSO Technical Training team improves MSI customer support experiences by enabling employees to learn and execute their roles within CMSO. We enable employee success by determining training needs, working closely with team leaders and subject matter experts to develop and maintain curriculum, and leveraging global delivery mechanisms.
Job Description

As a Technical Training Specialist, you will work closely with our business performance, customer care, technical triage, and technical support teams to evaluate training needs, develop training plans, curate curriculum, and deliver training. The Technical Training Specialist is responsible for coordinating and conducting CMSO training programs.

The ideal candidate has experience with various training methods, including on-the-job coaching, mentorship programs, and e-learning. Experience with different projects, like technical product training and soft-skills development, is also essential.

You should also be familiar with the instructors, equipment, and educational material requirements for each project.

Responsibilities of the Technical Training Specialist:

  • Manage, design, develop, coordinate, and conduct training programs for service desk and technical support teams.

  • Select appropriate training methods and activities (e.g., virtual classes, simulations, mentorships, on-the-job training, professional development classes)

  • Market available training opportunities to employees while providing necessary information

  • Conduct organization-wide training needs assessment to identify skills or knowledge gaps that need to be addressed

  • Use known education principles and stay up-to-date on new training methods and techniques

  • Design, prepare and order educational aids and materials

  • Assess instructional effectiveness and determine the impact of training on employee skills and KPIs

  • Gather feedback from trainers and trainees after each educational session

  • Partner with internal stakeholders and liaise with experts regarding instructional design

  • Maintain updated curriculum database and training records

  • Must be willing to work non-standard hours and travel

Job Qualifications

  • Experience with various training methods, including virtual, on-the-job coaching, e-learning, and classroom instruction.

  • Familiarity with various training tools

  • Knowledge of hardware and software 

  • Proven work experience as a Training Coordinator, Trainer, Training Facilitator, or similar role

  • Hands-on experience coordinating multiple training events in a corporate setting

  • Extensive knowledge of instructional design theory and implementation

  • Adequate knowledge of learning management systems and web delivery tools

  • Proven ability to complete entire training cycle (assess needs, plan, develop, coordinate, monitor, and evaluate)

  • Familiarity with traditional and modern job training methods and techniques

  • Experience with e-learning platforms

  • Advanced organizational skills with the ability to handle multiple assignments

  • Strong communication skills

  • BS degree in Education, Training, HR or related field

  • Preferred - Bachelor of Arts in Education, Training, or related field

  • Preferred - experience with technical support, engineering, or software development


Basic Requirements

  • High school diploma or equivalent

  • 3+ years of experience serving in a training role

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.


Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
No

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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What are Motorola Solutions Perks + Benefits

Motorola Solutions Benefits Overview

Our U.S. benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Our remote work program includes telecommuting at Manager discretion.
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Office Perks
Commuter benefits
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications

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