About the Job:

We are hiring a Technical Training Facilitator for our Professional Services team and are looking for a creative and innovation professional who can drive strategic projects across EMEA and North America.

LaunchDarkly is a rapidly growing software company with a strong mission and vision carried out by a talented and diverse team of employees. Our goal is to help teams build better software, faster. You'll join a small team from companies like Atlassian, Intercom, and GitHub, and you'll have an immediate impact on our product and customers.

By joining LaunchDarkly, you will work with software development teams at some of the most advanced companies across industries, including Technology, Finance & Insurance, Pharmaceuticals & Life Science, Entertainment, and more.

Responsibilities:

• Facilitate training sessions (via Zoom and in-person) for customers, partners, and LaunchDarkly team members on technical topics, ranging from general product overviews to complex, multi-day training labs and workshops.

• Manage the learning environment and classroom logistics, including session preparation, materials preparation, virtual machine configuration (when needed), and learner communication before, during, and after events.

• Facilitate, engage, and interact with learners during sessions to motivate them, encourage participation through inclusivity, and stimulate knowledge transfer and skill building.

• Gain and maintain required level of knowledge/expertise in the subject matter being taught. Topics will include the LaunchDarkly platform, feature management concepts and best practices, software development workflows, and more.

• Create feedback loops to share and address learner needs with team members and stakeholders.

• Partner with team members to build content and keep assets relevant and up to date.

• Keep up with trends in training methods and employ best practices in each session.

• Be enthusiastic, knowledgeable, professional, and entertaining throughout the delivery of each course.

• Anticipated travel for on-site training is 25-50%.

Basic Qualifications:

• 5 to 7 years of experience in instructor-led training in a technical field; SaaS software experience preferred

• 5 to 7 years of experience designing and developing technical learning programs, including exercises, labs, and interactive skill-building sessions

• Experience working with technical audiences such as software developers, implementers, and administrators

• Demonstrated knowledge and proficiency in instructional design, including training task analysis, writing objectives, curriculum and lesson planning/design, implementation, and evaluation

• Visual and graphic design skills

• Proven ability to simplify complex information and communicate it in an easy-to-understand format

• Proven ability to accept, manage, and act on feedback from collaborators, instructors, and end-users

• High standards for work quality, self-motivated, able to work with minimal supervision

Preferred Qualifications:

• Experience with the following:

• DevOps, Continuous Integration, and Continuous Delivery

• Linux, Docker, and Virtual Machines.

• APIs and related technology

• Software development lifecycle

• Directory systems (LDAP, Active Directory, Azure)

• Software-as-a-Service, cloud-based solutions

• Identity management systems (SailPoint, Okta, PingFederate), role-based access control (RBAC), or other identity and access management technologies

Education:

• BS or MA in Instructional Design (or similar) with a computer software background; or BS or MA in Computer Science (or similar) with an instructional design background; or equivalent experience.

About LaunchDarkly:LaunchDarkly is a Feature Management Platform that serves hundreds of billions of feature flags daily to help software teams build better software, faster. Feature flagging is an industry standard methodology of wrapping a new or risky section of code or infrastructure change with a flag. Each flag can easily be turned off independent of code deployment (aka "dark launching"). LaunchDarkly has SDKs for all major web and mobile platforms. We are building a diverse team so that we can offer robust products and services. Our team culture is dynamic, friendly, and supportive. Our headquarters are in Oakland.At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.Don't let the confidence gap get in the way of applying! We'd love to hear from you.LaunchDarkly is also committed to giving back to our community and is a part of Pledge 1%, an organization that helps companies make this a priority. Through this initiative and its charitable arm, the LaunchDarkly Foundation, the company is committed to such causes as supporting education for the underserved, homelessness relief and moving towards having a net-zero carbon footprint. You can find more about the LaunchDarkly Foundation and the organizations we serve at https://launchdarkly.com/foundation/.

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