If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department OverviewThe Motorola Solutions Training Services Organization is responsible for creating innovative training strategies, as well as the design, development, and delivery of technical and end user training content across the MSI solutions/product portfolio. Our training services address the educational needs of our Motorola Solutions customers, partners and employees, enabling each group to be more efficient, effective, as well as ensure established business and operational outcomes are met.
Job Description

This dynamic role will be responsible for understanding North America (NA) customer training requirements and driving training attachment on both System Integration (SI) and Non-SI engagements. The person filling this role will provide comprehensive training consulting services and custom proposal generation. They will also insure customer training projects align with MSI strategy and critical customer needs within their assigned territories.

This role will work with field teams to ensure training services are quoted to align closely with customer requirements and needs as stated in RFP and RFI requests. 

The individual filling this role works closely with NA Account Executives, Pre-Sales, Systems Integration, Service Delivery, Lifecycle & Upgrade teams as well as other teams to provide comprehensive training consultation services to ensure training services are included in the overall solution, system, service and product sale. The driving goal of a Training Consultant is to ensure training services are provided to the customer so that they are equipped to use, operate and maintain their MSI solutions and products in the most effective and efficient way, driving customer satisfaction and a strong customer relationship. There may also be times that this individual will manage the post-sale implementation of customer training in assigned territories, with a focus on flawless execution.

Other key focus areas for this role:

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· Position and promote training as a critical Professional Service that is required in order for customers to successfully meet their identified business/operational outcomes while using, operating and maintaining the complex systems and solutions we sell.

· Engage on all strategic projects as a training Subject Matter Expert (SME).

· Engage with, and build strong relationships with key stakeholders in Sales, SI, Lifecycle, UO, Service, and Post Sale.

· Educate internal teams on our overall training offerings.

· Participate in customer Best And Final Offer (BAFO) oral presentations to explain the training package and services being proposed to assist in final negotiations.

Key responsibilities include: training consulting, needs analysis, administration, planning, and execution of training strategies and events.

The primary focus of a Training Consultant is to identify, develop and implement the strategies, and training services necessary to achieve (1) the customer's goals and business/operational outcomes and (2) objectives of the business they support.

This position requires someone who is punctual, demonstrates strong organizational skills, is detail-oriented, is adept at multi-tasking and effective working while traveling to customer locations. Critical is the ability to work independently on assigned customer projects. The position requires an individual who can prioritize the work to ensure accurate and timely execution of deliverables. A thirst for knowledge is essential.

· Self motivated

· Excellent written and oral communication skills

· Committed to accuracy and high standards

· Adept at building strong relationships internally and externally

· Customer focused

· Strong knowledge of Systems Integration

· Experience managing projects

· Ability to act independently to uncover and resolve problems

· Big picture view

· Research and operate cross-functionally to learn new ideas for innovation

· Keep current with developments in the field of technology & training and consider/recommend their application to key initiatives

· Consult with management and peers

· Anticipate how new technologies in the marketplace will impact the organization

· Identify the performance and competencies required in achieving specific business goals

· Demonstrate comfort in situations where the goals and/or processes to achieve goals is unclear and difficult to determine

· Work on extremely complex problems where analysis of situations or data requires an evaluation of intangible variables

· Exercise independent judgment in developing methods, techniques and evaluation criteria for obtaining results

· Provide highly creative solutions

Desired

Training Consultation, Delivery

System Management experience in Land Mobile Radio (LMR)

Systems integration experience

Customer Support Manager experience

Software and/or Service Sales, Implementation or Delivery

Working knowledge of Motorola Solutions Technology

• ASTRO 25 Systems and Solutions
• MOTOTRBO Systems and Solutions
• Public Safety LTE Solutions

Public Safety Applications

Basic Requirements

Bachelors in Business with a technical background and 5+ years related experience

Vaccine Requirement

Motorola Solutions is a U.S. Federal contractor and must comply with the recent U.S. Government Executive Order requiring that Federal contractors ensure that their U.S. employees are fully vaccinated against COVID-19 by January 4, 2022. Accordingly, Motorola Solutions requires all US employees, even those working from home, to be fully vaccinated unless entitled to a reasonable accommodation based on a qualified medical condition or religious belief.

If you are unable to be fully vaccinated due to a qualified medical condition or religious belief, you will be required to apply for a reasonable accommodation prior to moving forward with the recruitment process. As a part of this process you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, an offer for employment will not be made.

Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.