Technical Trainer
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department OverviewTraining for our Dash Camera, Body Camera and Evidence Management Department.
Job Description
We are looking for a dynamic individual with a combination of traits to conduct hands-on learning classroom instruction for mobile video technologies. In this role you will be responsible for supporting on-going technical/end-user training activities within Worldwide Education, with added focus on the user experience, customer workflows, and quality of the training.
This ideal candidate should have a good blend of initiative, instructional experience, technical background, and adaptability to effectively tailor and enhance the customer education experience for varying student levels, from end users to technicians to system administrators in the Public Safety environment. The ideal candidate will be effective at developing and facilitating training classes using only applications, documentation, and minimal slide content.
Job Responsibilities
Technical trainers are responsible for the delivery of classroom technical training on mobile video technologies for internal employees and external customers.
Classroom technical training is typically held at the Allen, Texas facility. Travel to other Motorola Solutions facilities or customer locations based on business need with an estimate of up to 50% travel.
Teach and instruct agency customers/end users and staff on the use and operating methods of complex software products and services.
Presents training using a variety of classroom training methods, including lecture, PowerPoint, flip charts, on-line projection, etc.
Compile comprehensive training and technical documents, and course material for new and existing products or services
Measure knowledge transfer and training effectiveness.
Monitor customer satisfaction through surveys and customer/rep feedback.
Regularly interact and build strong relationships with Public Safety/First Responder customers and internal product/solution teams to further enhance current and future training strategies.
Collaborate with cross functional groups to create effective end user and technical training programs and activities that support MSI and Worldwide Education services strategies.
Ensure timely updates to the course curricula to reflect changes in product design and market demands.
Demonstrate training effectiveness through systematic program evaluation and continuous improvement strategy.
Manage all hardware, software, classroom, and lab equipment expectations required to deliver training in a classroom setting.
Travel requirements: up to 50%, with domestic and occasional international travel requirements to meet business needs.
You will have the opportunity to
Improve the customer experience for education, products, and services
Meaningfully impact the company's short-term and long-term success
Grow and expand your role
Learn different aspects of products and services, including infrastructure, software applications, devices, and services
Contribute to a forward thinking and inspiring organization, and help to drive and expand the customer training workforce of the future
To be successful, you will need
3+ years of technical training experience with a desired focus in public safety communication systems, solutions, and applications.
Demonstrated ability to enable cross functional teams to meet or exceed business objectives and motivate co-workers, while fostering strong working relationships.
Exhibit strong communication skills, interpersonal skills, project management, and time management.
Proven experience driving significant improvements with a team and business.
Self-starter, ability to perform effectively during times of ambiguity, rapid change and growth.
Understand and explain the concept and facets of End to End solutions to students in varying job functions.
Desired Skills
4+ years prior Information Technology and/or training experience
Basic Requirements
Bachelor’s degree or 3+ years of Technical presentation/teaching experience
1+ year of experience
Must be able to obtain background clearance as required by government customer
Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.
Travel Requirements25-50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.
