Technical Trainer at LogicMonitor (Remote)
About Us:
LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers.
We love going to work and think you should too. We are customer-obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other as we expand our global presence and achieve record-breaking success.
This position can be remote, offering you the flexibility to work out of your home full-time. You'll have easy access to and support from your manager and frequent video meetings to keep you plugged into your team. If you are traveling to the area, we invite you to take advantage of our space if you would like to work in an office environment.
LogicMonitor is an equal opportunity employer. We’re committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We encourage all people to come as they are.
We operate with integrity, esteem diversity, and treat each other fairly and with respect. We strive to find our own versions of personal and professional harmony through community building and holistic growth. We hear time and time again that our awesome people are a huge part of why LMers chose LogicMonitor, love their teams, and choose to stay.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LogicMonitor is disrupting the observability market and changing the way businesses take disparate sources of data and turn it into action. We are already a leader in this space - and we started by solving the hardest, most complicated problem first. With roots in the IT Infrastructure Monitoring space, we are on an evolutionary journey heading toward what’s next - unified observability. Our platform enables enterprise resiliency through data insights from the infrastructure, network, and application. As we enter this next phase of growth, we are in search of a Technical Trainer.
As a member of the Product Training team you are called upon to educate employees from companies all over the world on LogicMonitor products and services. You will be instrumental from content creation to the delivery of technical product training for both internal and external audiences. You will use your knowledge of training best practices to create world class on demand and instructor-led training experiences. Make your mark by contributing your expertise to the LogicMonitor Certification program, including all relevant training and certification exams.
Here's a closer look at this key role:
- Deliver, and maintain ongoing training activities in all formats (classroom/virtual/on-demand), both remotely and on-site (as conditions warrant)
- Facilitate, manage, and continuously improve training for internal and external audiences
- Act as a Subject Matter Expert (SME) in developing training material & maintaining technical training content, lab exercises, presentations, and accompanying materials
- Evaluate training effectiveness with course surveys post-delivery to reassess material development, delivery, or flow to meet future training needs
- Work extensively in a cross-functional environment and ensure alignment with Customer Success managers, Instructional Designers, InfoDev writers, Product Managers and Professional Services.
- Maintain LogicMonitor technical knowledge by working closely with Product Management on future releases, product enhancements, and other changes
What You'll Need:
- Bachelor's degree or equivalent work experience in technical support, field engineering or systems administration
- 5+ years working as a technical instructor within Education Services for an Enterprise software company delivering training content in any format (classroom/virtual/on demand)
- Understanding of Linux/Windows/Network administration and operations desirable
- Current knowledge with cloud platforms and services such as AWS, Azure and GPC is a plus.
- Prior experience with monitoring solutions and/or associated protocols (WMI, SNMP, JDBC, HTTP, etc.)
- Initially, some travel may be required. This position may require up to 50% travel once global return to work policies relax. (Note - all current training is remote)
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