Technical Support Specialist at Xima Software (Salt Lake City, UT)

| Salt Lake City, UT
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Xima Software began in 2007 as a company dedicated to providing historical data to help companies better manage their teams through accurate data found in their flagship software known as Chronicall. Today, Chronicall is an innovative, user-friendly software that integrates with business phone systems and provides historical reporting and call recording, as well Realtime reporting and Skills Based Routing. They remain dedicated to providing the best experience to their client while continually creating an releasing innovative products geared to helping businesses succeed through accurate, easily accessible data. Better data, better results.

When you work for Xima Software, you become a beloved fellow Ximite that helps us achieve our mission, which is to create telecom solutions that make management simple. While we require that full-time employees complete an honest 40 hours a week, we also firmly believe that family comes first. We want you to work hard, and then go home and play harder. We believe that this mentality fosters a healthy work/life balance.

Great Place To Work certified us as, you guessed it, a great place to work! Not only did they note our emphasis on flexibility, but 90% of Xima employees say that this company is a great place to work. Your work satisfaction and quality of life matters to us in and out of the office. So what are you waiting for? Become a ximite today!

Is Xima right for you?

We offer the following benefits
  • World class culture
  • Opportunities for growth
  • 100% paid for medical benefits
  • Aggressive 401k
  • PTO, Sick, and paid holidays

Position Overview

We are currently looking for a Tier 1 Technical Support Specialist to join our growing team of Ximites. Our Support Specialist will be in charge of providing front line support to our partners and end users with our software.

We have over 700 companies selling Chronicall and Xima CCaaS and most deals they close result in some type of question that comes to support. Questions about how to use our software, fixing bugs, and generating reports will be a part of your daily activities. You'll deal with people asking the same questions over and over, upset users who are struggling with the software, and complex issues that take time and attention to troubleshoot. You'll need to have composure and the ability to troubleshoot these challenging situations.

Job Duties

Technical support
  • Answer incoming support calls by being in the queue
  • Respond to support tickets
  • Return left voice messages for support
  • Generate reports for single and multi-site environments
  • Troubleshoot Chronicall/Xima CCaaS and VRTX issues
  • Understand Chronicall better than anyone else so you can fix issues quickly

Customer service
  • Provide world class support to make the best possible experience for our resellers and end users
  • Resolve questions or concerns quickly and efficiently
  • Maintain composure with upset customers and partners

Skills Required
  • Unbelievably organized
  • Ability to work independently and with a team
  • Exceptional time management skills
  • Composure under pressure
  • Customer service skills
  • A love of dealing with people, even when they may be stressed
  • Ability to prioritize tasks
  • Exceptional follow through
  • Knowledge of TeamViewer, servers, telephony industry
  • Passion for change and staying busy
More Information on Xima Software
Xima Software operates in the Cloud industry. The company is located in South Jordan, UT. Xima Software was founded in 2007. It has 88 total employees. To see all 6 open jobs at Xima Software, click here.
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