Job Title
Technical Support Specialist

Job Purpose

Job Description

***$1000 Progression bonus!! Ask your recruiter about details.***

Start Date: December 13, 2021

Schedule: Open availability

Starting Pay: $17.50

*8% Shift differential for eligible hours worked evenings and weekends*

Location: Marietta, GA (training is onsite)

Who We Are

What makes Fiserv a GREAT fit for you? Our purpose is to deliver superior value for our clients through leading technology, targeted innovation and excellence in everything we do. When you join the Fiserv team, you'll be part of a fast-growing team that is transforming the way merchants run and manage their business. Clover was founded to deliver more to these small and medium-sized businesses that desperately need easy-to-use software and beautifully designed hardware. With Clover, these businesses can run thousands of transactions, access reports on a dashboard remotely and manage their inventory through a single solution. Clover replaces cash registers, terminals, receipt printers, label printers and barcode scanners. It allows businesses to read Chip and PIN cards, swipe credit cards and process Apple Pay and other mobile payment apps. Clover has sold over one million devices to restaurants and shops all over the world-and probably in your own neighborhood.

How do we accomplish it all? By hiring and retaining associates who are capable in handling any situation with confidence and grace.

Who We're Looking For

At Fiserv, we value our associates as much as our customer. This job isn't for the faint of heart. No two customers, problems, or resolution journeys are the same. Sometimes you won't know the right answer, but we're looking for someone who will rely on your resources and is always up for the challenge.

Our associates are the kind of people who create a plan and take charge in situations where others feel lost. If you excel at figuring out logic puzzles and logistics challenges outside of work, such as organizing sports tournaments or planning long road trips with multiple destinations, then we bet you have the right stuff!

We're looking for people best described as

• A proactive, solution-oriented decision maker
• A planner, multi-tasker, and expert problem solver
• Intelligent and passionate with an overwhelming need to achieve
• Outspoken, with a "can-do" attitude and infectious positivity

What You'll Do In Your Role

As a Technical Support Specialist at Fiserv you are in charge of solving customers' problems and helping them get back to managing their business as quickly and effortlessly as possible. You will do this on the phone with small business owners most of the day helping them get back to running their business. You are empowered to provide customers with peace of mind that their current issue is resolved and that none are on the horizon.

Successful associates deliver an effortless customer experience by:

• Taking the lead - our reps take ownership of customers' issues, relieving customers' stress while guiding them to a quick and easy resolution.
• Identifying future problems - not only do our reps solve the current customer concern but they actively identify and solve any lurking complications the customer may encounter after their first interaction.
• Sharing insights with peers and management - our positive team culture relies on open communication to continuously improve how our work gets done.
• Having fun! - our work is important, but we don't take ourselves too seriously. We love helping others and have a fun community dedicated to doing so!

Our Investment In You

Don't worry - you don't have to be an expert to become one! So long as you bring your passion for helping people and problem solving, we'll invest in you to take care of the rest. We'll provide fun, thorough and paid training that will teach you everything you need to know to feel confident handling technical device issues with a team of support by your side.

As an associate, you are the face of our company, and at Fiserv we believe it's important to ask for our reps' input on anything from customer solutions to workspace design.

Join our team to enjoy:

• Recognition and rewards for high-performance and improvement
• Internal career pathing and increase in pay as you progress from a Clover Pro to Expert to Elite
• Monthly engagement activities and contests in each location
• A dynamic work environment that keeps you thinking!

As a Customer Service Associate, you can look forward to:

PEOPLE who are caring and friendly and want you to succeed

Great CULTURE, Team environment that is fun, encouraging and engaging.

Taking PRIDE in what we do!

Basic requirements for consideration:

Flexible Schedule

Problem Solving

Work experience with internet navigation and technology

Perseverance and Motivation

Critical Reasoning/Thinking

Preferred qualifications:

Strong work tenure with previous roles lasting a year or more.

Experience working in a metric driven environment

Expertise in customer service

Following the completion of training and a period of time in the position on site, if you meet or exceed performance expectations, you may have work from home flexibility. As a work from home flexibility worker, you should be able to effectively operate a computer-based phone system and have medium to high proficiency with Microsoft Outlook, Excel and Web browsers such as Chrome and Internet Explorer, etc. You'll also need to be comfortable entering information into appropriate computer databases. Supporting our clients will also be a fun part of your job!

***$1000 Progression bonus!! Ask your recruiter about details.***

Fiserv offers a competitive compensation and benefits program including:

$17.50/hour

*8% Shift differential for eligible hours worked evenings and weekends*

Medical/Dental/Vision Coverage (eligible on your first day of employment), On site breakroom, Unlimited free coffee, Tuition Reimbursement, Casual dress environment, Lucrative paid time off program.

Pre-employment background, credit, and drug test are required.

Learn more about Fiserv:

Life moves fast. And as it does, we know most people aren't thinking about "financial services". But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World's Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

This role is not eligible to be performed in Colorado.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Fiserv is an Equal Employment Opportunity Employer, and it is the Company's policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.

In order to protect our Fiserv community, Fiserv requires all newly hired employees to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.