Technical Support Specialist at ABB (Richmond, VA)

| Richmond, VA
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Technical Support Specialist
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

In this role, you will be responsible for supporting the product install base by providing technical assistance to customers and service teams in accordance with ABB standard processes and safety guidelines, with the goal of delivering excellent customer service to satisfy customers.
This position reports to

Production Supervisor
Your responsibilities

  • Contribute to customer satisfaction by maintaining a good relationship, providing support, and identifying new opportunities to meet customer orders and expectations
  • Utilizing knowledge on existing installed base, provide customers and/or service teams with appropriate technical support during the life of the product and identifies acute technical problem to advise corrective solutions when needed
  • Log and track technical support cases through SFDC following appropriate process and procedures
  • Assist with coordination and preparation of material, parts, and equipment availability for appropriate service activities
  • Provide training to customers, service team members, and third-party service providers as a SME on designated products
  • Participate in an on-call rotation to ensure customer support is maintained 24-7
Your background

  • Bachelor's degree in electrical related field (years experience will be considered)
  • 5+ yrs. experience in a testing, engineering, or field service environment
  • Thorough understanding of electrical/electronic technology.
  • Thorough understanding of electrical safety guidelines and PPE
  • Proficient with Microsoft Office 365 applications
  • Experience with SAP or other ERP application, PLM applications, and SFDC or other CRM tools
  • Able to communicate on technical and non-technical level
  • Self-sufficient and self-motivated; able to work with limited supervision
  • Candidates must already have a work authorization that would permit them to work for ABB in the US
  • Retirement plan
  • Life insurance
  • Disability insurance
  • Healthcare plan
  • Wellbeing program
More about us

ABB Smart Power is a global technology leader, with products and solutions that make power supplies smart, connected and protected. Its intelligent products and solutions make power more competitive by improving the energy efficiency, productivity and reliability of almost any operation.We look forward to receiving your application. If you want to discover more about ABB, take another look at our website Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected] Resumes and applications will not be accepted in this manner. #LI-Hybrid
More Information on ABB
ABB operates in the Analytics industry. ABB was founded in 2022. It has 94141 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 116 open jobs at ABB, click here.
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