Technical Support Specialist

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About Darwin Homes

At Darwin Homes, we fundamentally believe that the rental experience is broken. Too often, property management — serving as the middleman between investors and residents — often means shoddy service, hidden fees, and inefficient processes that shortchange everybody involved.


Darwin was built to make residents and owners lives easier through an innovative ecosystem of technologies. We have created the best product in the market for residents to discover, tour and lease their future home; and for owners to have complete peace of mind from our modern management and leasing services built around our core values of transparency and professionalism.

Darwin Homes is the destination for single-family rental services for property owners and residents.


The Team

The Darwin Homes team is composed of a diverse set of alumni from DoorDash, Square, Facebook, Apple, LinkedIn and other top technology companies. The founders and executive team have over 30+ years of combined experience in scaling disruptive technology and operations-focused businesses. Darwin Homes is backed by top Silicon Valley venture capital.


The Role

We’re looking for a Technical Support Specialist at Darwin Homes with excellent interpersonal skills who is excited at the opportunity to lead all technical support efforts across our dynamic and rapidly scaling business. As a Technical Support Specialist, you'll provide support to our internal teams, troubleshoot technical issues, provide timely responses, and support the roll-out of new applications among other duties. You will serve as the first point of contact for our team members and will develop a deep technical knowledge of the systems we use at Darwin and become the subject matter expert on implementation and process.


At Darwin, we invest in both personal and professional development. Our mission is to develop you to your full potential and work with you through each stage of your career. This role has unlimited growth potential as the first technical support hire at Darwin.

What You'll Do

  • Be the primary source of knowledge for hardware and software requirements, access and implementation for new hires and employee onboarding.
  • Manage and modify hardware packages as required and develop/manage implementation process for new hires
  • Establish and manage vendor relationships. Acquire additional equipment in the event of insufficient inventory
  • Manage licensing vendors and distribute to employees as needed. Establish user profiles for licenses based on department/role
  • Own everything within the technology realm within our HRIS (Rippling) for onboarding/offboarding, device management, internal upgrades etc.
  • Work with management to establish policies pertaining to equipment use, security, upgrades, inventory, etc.
  • Manage administration of the Google Console - email address modifications, email forwarding, etc. Administer email password and 2FA resets.
  • Oversee all system and application termination for employee offboarding
  • Manage iPad set-up and distribution for Field Ops team members. Responsible for collecting and wiping iPads upon terminations and redistributing when applicable.
  • Enable system access, provide technical support, and full program management for our various systems- Origin, Front, Just Call, Lattice, Slack, etc.
  • Diagnose and identify hardware and software solutions as well as cost savings opportunities
  • Provide timely and accurate feedback and support in the form of procedural documentation when necessary
  • Support the roll-out of new applications and manage multiple cases at one time
  • Test and evaluate new technologies, processes, and platforms
  • Other duties as assigned

What You'll Have

  • Degree in computer science or information technology
  • Prior experience in tech support, desktop support, or a similar role
  • Proficiency in Google Suite and Rippling HRIS a plus
  • Experience with remote desktop applications and help desk software
  • Attention to detail and good problem-solving skills
  • A can-do attitude with excellent interpersonal skills
  • Self-starter with good written and verbal communication
  • Experience managing inventory and system access for 200+ employees
  • Applicable certifications are a plus
More Information on Darwin Homes
Darwin Homes operates in the Business Intelligence industry. The company is located in Austin , TX. Darwin Homes was founded in 2018. It has 200 total employees. It offers perks and benefits such as Friends outside of work, Eat lunch together, Daily sync, Open door policy, OKR operational model and Team based strategic planning. To see all jobs at Darwin Homes, click here.
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Candidate Location Eligibility:
Austin, TX

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