Technical Support Specialist at Darwin Homes (Remote)

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About Darwin Homes
At Darwin Homes, we fundamentally believe that the rental experience is broken. Too often, property management — serving as the middleman between investors and residents — often means shoddy service, hidden fees, and inefficient processes that shortchange everybody involved.

Darwin was built to make residents and owners lives easier through an innovative ecosystem of technologies. We have created the best product in the market for residents to discover, tour and lease their future home; and for owners to have complete peace of mind from our modern management and leasing services built around our core values of transparency and professionalism.
Darwin Homes is the destination for single-family rental services for property owners and residents.

The Team
The Darwin Homes team is composed of a diverse set of alumni from DoorDash, Square, Facebook, Apple, LinkedIn and other top technology companies. The founders and executive team have over 30+ years of combined experience in scaling disruptive technology and operations-focused businesses. Darwin Homes is backed by top Silicon Valley venture capital.

The Role
We’re looking for a Technical Support Specialist at Darwin Homes with excellent interpersonal skills who is excited at the opportunity to lead all technical support efforts across our dynamic and rapidly scaling business. As a Technical Support Specialist, you'll provide support to our internal teams, troubleshoot technical issues, provide timely responses, and support the roll-out of new applications among other duties. You will serve as the first point of contact for our team members and will develop a deep technical knowledge of the systems we use at Darwin and become the subject matter expert on implementation and process.

At Darwin, we invest in both personal and professional development. Our mission is to develop you to your full potential and work with you through each stage of your career. This role has unlimited growth potential as the first technical support hire at Darwin.

What You'll Do

  • Be the primary source of knowledge for hardware and software requirements, access and implementation for new hires and employee onboarding.
  • Manage and modify hardware packages as required and develop/manage implementation process for new hires
  • Establish and manage vendor relationships. Acquire additional equipment in the event of insufficient inventory
  • Manage licensing vendors and distribute to employees as needed. Establish user profiles for licenses based on department/role
  • Own everything within the technology realm within our HRIS (Rippling) for onboarding/offboarding, device management, internal upgrades etc.
  • Work with management to establish policies pertaining to equipment use, security, upgrades, inventory, etc.
  • Manage administration of the Google Console - email address modifications, email forwarding, etc. Administer email password and 2FA resets.
  • Oversee all system and application termination for employee offboarding
  • Manage iPad set-up and distribution for Field Ops team members. Responsible for collecting and wiping iPads upon terminations and redistributing when applicable.
  • Enable system access, provide technical support, and full program management for our various systems- Origin, Front, Just Call, Lattice, Slack, etc.
  • Diagnose and identify hardware and software solutions as well as cost savings opportunities
  • Provide timely and accurate feedback and support in the form of procedural documentation when necessary
  • Support the roll-out of new applications and manage multiple cases at one time
  • Test and evaluate new technologies, processes, and platforms
  • Other duties as assigned

What You'll Have

  • Degree in computer science or information technology
  • Prior experience in tech support, desktop support, or a similar role
  • Proficiency in Google Suite and Rippling HRIS a plus
  • Experience with remote desktop applications and help desk software
  • Attention to detail and good problem-solving skills
  • A can-do attitude with excellent interpersonal skills
  • Self-starter with good written and verbal communication
  • Experience managing inventory and system access for 200+ employees
  • Applicable certifications are a plus

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Candidate Location Eligibility:
Austin, TX

Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • DjangoFrameworks
    • Google CloudFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • FigmaDesign
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • SmartsheetManagement

An Insider's view of Darwin Homes

How would you describe the company’s work-life balance?

Work-life balance is important to us at Darwin. Even though we are a start-up and working hard, we still want our Darwinites to "live their best life".


Senior Manager, Recruiting

What projects are you most excited about?

Managing properties at scale is a wide and complex challenge that can't be solved overnight. My product pod has launched a web portal used by vendors, a native iOS app for our field team, and other critical features that will pave the way for revolutionizing property management. Darwinites are the most collaborative, smart, and fun group ever!


Product Manager

How does the company support your career growth?

Because we're so small and young there are a lot of opportunities to lead initiatives and tackle problems that you wouldn't otherwise have at a larger company. The opportunities to grow are there as long as you want it!


Business Operations Associate

How do you empower your team to be more creative?

Darwin focuses first on problems, not solutions. Through this problems-first approach, our teams have the creative freedom and flexibility to propose, test, experiment solutions. Cultivating a culture of customer empathy, deep understanding, experimentation, and learning which is why we’re re-defining the future of single family home investing.


COO and Co Founder

What makes someone successful on your team?

The Darwin team is phenomenal! The caliber of talent within the organization speaks volumes to the ability to exceed our client’s expectations. In alignment with our values, we accomplish and succeed collectively as well as individually. Darwin consists of a culture that embodies grit, vision and a heart to serve clients, communities and each other


Regional Director, Property Management

What are Darwin Homes Perks + Benefits

Darwin Homes Benefits Overview

At Darwin Homes, we offer some really great benefits. Medical, dental, vision, mental health, 401k, equity, and a great PTO plan. We office out of a sunny, modern co-working space in downtown Austin, and while our team is geographically diverse, we put an emphasis on bringing everyone together in the same location at least twice a year! When we're not on the clock, you can find us gathering at some of our favorite local spots for team lunches, happy hours, and everything in between!

Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Paid industry certifications

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