If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department OverviewPelco, Inc. is a Motorola Solutions Company and a global leader in the design, development, and manufacture of predictive video security solutions, including video surveillance cameras, video management and recording systems, security software, and aligned services.
Job Description

This Technical Support position will sit within our Pelco North America Advanced Support team.

Responsibilities:

• Troubleshooting of Pelco hardware and software products through remote and virtual systems (phone, email, VPN)

• Gather customers’ information to determine root issues and analyze symptoms

• Provide knowledgeable and exceptional customer experiences while also solving their issues

• Diagnose and resolve technical hardware and software issues involving internet connectivity, Cisco router and switch issues

• Thoroughly document customer interactions and issues for future knowledge sharing – document support incidents and/or common critical issues

• Handle customer complaints and escalations by talking to customers directly

• Ability and eagerness to handle multiple priorities within a fast paced environment and ultimately ensuring the best customer experience

• Assist customers with installation, operational, maintenance and or training related inquiries for products and applications

• Diagnoses mechanical, hardware, software and systems failures using established procedures

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Qualifications:

• 2-5 years’ experience providing technical support

• Self-motivated and focused with a passion for technology and an aptitude for customer happiness

• Ability to learn and understand new ideas and concepts

• Pleasant, friendly style of verbal and written communication

• Excellent knowledge of networking principles and IP communication

• Intimate knowledge and experience with Windows troubleshooting tools and techniques

• Experience with computer hardware/network equipment configuration and troubleshooting

Basic Requirements

• Associates degree within a technical discipline or 1+ years of experience working with technical support

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.

Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.