Technical Support Specialist - Hybrid Work Scheme at Thermo Fisher Scientific (Wilmington, NC)

| Wilmington, NC
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About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

Location: Wilmington, DE - Hybrid work scheme

Essential Duties and Responsibilities:
  • Develop and maintain technical expertise for Thermo Scientific NanoDrop product instrumentation encompassing computer hardware, software operating systems, applications, and common molecular biology techniques.
  • Provide technical support services for phone, email and web based questions.
  • Maintain and update Thermo Scientific NanoDrop product troubleshooting guides to be used as support team resources.
  • Contribute to technical support documents such as user guides, protocols and application notes as needed.
  • Accept other duties required by changes in procedures or technology.


Minimum Education and Experience Requirements:
  • Bachelor's degree in a related field of study in combination with 2+ years' lab experience or 2 years in a Technical Support role in which direct customer contact was part of the job function.


Knowledge, Skills, and Abilities necessary to perform essential functions:
  • Proven ability to diagnose and resolve problems on sophisticated instrumentation via email and phone.
  • Demonstrated expertise in relevant Life Science technologies.
  • Proven ability to logically communicate complex technical information both orally and in writing to customer base.
  • Demonstrated expertise in writing technical documents such as protocols or application notes.
  • Familiar with the operation and basic structure of Windows operating systems.
  • Demonstrated capability to manage time to complete assigned tasks.
  • Team player that can work well with peers and management. Must be able to provide constructive suggestions in a positive manner.
  • Projects enthusiasm for the company and a positive image of service to customers, peers and other departments.
More Information on Thermo Fisher Scientific
Thermo Fisher Scientific operates in the Biotech industry. The company is located in Waltham, MA. Thermo Fisher Scientific was founded in 2022. It has 61393 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 495 open jobs at Thermo Fisher Scientific, click here.
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