Overview

CNH Industrial is a world-class equipment and services company. Driven by its purpose of Breaking New Ground, which centers on Innovation, Sustainability and Productivity, the Company provides the strategic direction, R&D capabilities, and investments that enable the success of its five core Brands: Case IH, New Holland Agriculture and STEYR, supplying 360° agriculture applications from machines to implements and the digital technologies that enhance them; and CASE and New Holland Construction Equipment delivering a full lineup of construction products that make the industry more productive. Across a history spanning over two centuries, CNH Industrial has always been a pioneer in its sectors and continues to passionately innovate and drive customer efficiency and success, driven by its purpose of Breaking New Ground. As a truly global company, CNH Industrial's 35,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world.

The Technical Support Specialist for Application & Sprayers will be part of a team that provides expert technical advice to dealership service department technicians as well as the field service team from CNH Industrial.

Come join a team that will strive to improve reliability and serviceability of our Agricultural Products and improve service information and solutions in our knowledge database! The focus of this individual will be application equipment (sprayers) for both of our agriculture brands!

The ideal candidate for this position will be based near Ames, Iowa or Racine, Wisconsin with the ability to be onsite in the office two days each week.

Responsibilities

• Supporting dealer technicians with diagnosing and troubleshooting technical concerns, diagnosing systems using electronic test equipment, sharing knowledge on adjustments and settings for hydraulic, electrical and application performance, and assisting with procedures related to equipment repair and preventative maintenance
• Answer technical questions from our dealers or from our Field Service people using personal knowledge, experience, and available reference sources
• Structure answers consistent with CNH Industrial objectives while being attentive to the cost of repairs to CNH Industrial, the dealerships, and customers to improve uptime
• Document all technical questions and data into a contact management system for: future reference by other Technical Support Specialists; creating additional technical guides to allow Dealers to search the self-help database for technical solutions; delivery to CNH Industrial Quality, Engineering, and Manufacturing to identify emerging product or application issues and help improve reliability and serviceability of our products
• Maintain relationships with Engineering, Quality, Technical Training, and Technical Support employees to provide regular informal feedback of current issues that dealerships are experiencing with CNH Industrial construction equipment
• Become a "product expert" on assigned products

The salary range for this position is $60,000 to $87,000 annually. (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

Compensation & Benefits: We offer competitive pay with multiple benefit (medical/dental/vision) options to meet your individual needs. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include: paid parental leave, life insurance, volunteer time off and much more!

Qualifications

• Bachelor's Degree
• OR Associate's Degree with 3+ years of technical experience with mobile equipment
• OR a High School Diploma with 5+ of technical experience with mobile equipment
• 2+ years of mechanical experience, specifically working with mobile equipment (trucks/automotive/power sports/agriculture/construction)
• Must be available to work between the hours of 7am and 8pm CST and some Saturdays

EEO

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at [email protected].

Read about our company's commitment to pay transparency by clicking this link: pay transparency notice.

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.