Amazing Charts, is looking for an experienced and talented Technical Support Specialist to join our Customer Support group.

The Support Specialist is responsible for providing Amazing Charts users technical assistance in resolving software issues and "how to", product use best practice questions, while working closely with other teams as needed to correct and/or implement interoperability functionality with interface partners and vendors.

The Amazing Charts Technical Support Representative will be responsible for but not limited to the following:

• Monitors and answers incoming support calls, chats, and emails.
• Make outbound calls for waiting cases.
• Use remote login tools to assist clients with technical and product questions.
• Fixes issues when possible or escalates issues as needed.
• Maintains up to date case documentation of work performed and information provided to clients.
• May use documentation to help resolve issues.
• Maintains client relationships.
• Creates and provides support documentation.
• Helps rollout software upgrades.
• Stay abreast on the latest developments in software.
• Other duties as assigned.

Required Skills:

• A polite and professional customer-focused attitude.
• Excellent verbal and written communication skills.
• Ability to multi-task and properly prioritize assignments in order of issue severity.
• Basic understanding of Microsoft Windows functions and file structure.
• Familiarity with Microsoft Dynamics a plus.
• Familiarity with Microsoft SQL a plus.

About Us:

Amazing Charts, a division of Constellation Software Inc., was founded in 2001 by a practicing family physician familiar with the challenge's clinicians encounter on a daily basis. Since then, Amazing Charts consistently ranks as a top EHR for ease of use and remains an affordable option for medical practices. In 2017, Constellation's Harris Healthcare acquired Amazing Charts to be the centerpiece of its healthcare group, which is comprised of several ambulatory care solutions.