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Fluidra North America
Atlanta, GA

Technical Support Representative at Fluidra North America (Atlanta, GA)

| Atlanta, GA
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Fluidra is seeking a Technical Service Specialist to join the team at our CMP location in Newnan, Georgia.

 

WHY WORK FOR FLUIDRA at CMP? 

 

We are a leader in the global pool industry.  Our portfolio includes some of the most trusted brands; we offer our customers an expansive array of products across both the residential and commercial pool and wellness markets; and we have strong geographical footprint with operations in over 45 countries.  With our merger with Zodiac, we now have over 5,500 employees and the combined resources to accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.

 

We are guided by clear values and come to work every day with a simple and direct mission in mind: To create the perfect pool and wellness experience. By staying focused on this mission, we will create value for all our stakeholders–customers, pool owners, investors and employees.

 

We own a portfolio of some of the industry’s most recognized and trusted brands, including Jandy®, AstralPool®, Polaris®, Cepex®, Zodiac®, CTX Professional®, Gre®, CMP®, taylor®, S.R. Smith® and Built Right®.

 

WHAT YOU WILL CONTRIBUTE 

 

  • Advise sales, engineering, and product design on product specific challenges to ensure next generation designs consider existing design field issues.
  • Provide telephone & field support to customers regarding how all CMP parts are used in the field or integrate with or replace competitive parts.
  • Setup warranty stations as necessary to ensure full warranty coverage across the US.
  • Support RMA process to ensure products are returned and customers receive replacement product as necessary.
  • Participate in New Product Introduction as required.
  • Support the Customer Service department as needed.
  • Train Customer Service on product fit, form and function as well as frequent field questions.
  • Maintain necessary documentation on tech service calls.
  • Attend trade shows as required.
  • Travel at a moment’s notice to support field issues as necessary.

WHAT WE SEEK

 

  • Fluid Hydraulic knowledge and experience
  • Mechanical knowledge
  • Electrical Experience; ability to read technical and wiring diagrams
  • Problem solving skills are a must
  • CPO Certification a plus
  • Basic electrical and mechanical aptitude to support both phone and field service technical issue resolution.
  • Demonstrate ability to communicate at all levels of the customers’ organization.
  • Ability to work within the company’s ERP and CRM environments.
  • Able to work with little supervision
  • Basic Microsoft Office skills including Outlook, Excel and Word

 

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

 

This position works in an office environment with occasional visits to customer sites that require compliance with safety regulations.

 

WHAT WE OFFER 

 

An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes: 

 

  • Full range of health benefits including medical, dental & vision, short & long-term disability
  • 401(K) matching (100% of first 3% contributed, 50% of the next 2%)
  • Health and wellness programs / gym reimbursement
  • Educational assistance up to $7,000 per year
  • Generous product discounts

 

In the pursuit of product excellence, Fluidra takes its corporate values to heart.  We implement these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork, learn and adapt, excellence and Innovation.

For a deeper dive into our corporate culture, click here.

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