Technical Support Representative (Remote)

+1 more | Remote
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Hurry up! We’ve got a dream to build!

BlueConic is a fast-growing Nijmegen and Boston SaaS startup in search of that unique individual who blends a customer service attitude with a technical problem solving attitude. If you love happy customers as much as you love technology, you’re going to be a great Technical Support Representative. We need you to come help customers use BlueConic to meet and exceed their marketing goals.

The team you will join is changing digital marketing every single day – and we’ve got the data to prove it! In addition to ensuring successful use of our platform, which features a unique data integration and collection engine, Customer Support ensures a seamless and fun experience for our customers.

About BlueConic

BlueConic is the market-leading customer data platform, which gives marketers the power to liberate their data and use it to improve marketing outcomes. Our mission is to make on out-sized impact, every day – for customers, for partners, for employees.

About the Job

You will be joining our rapidly expanding Customer Support function as a Technical Support Representative for BlueConic, owning front-line support responsibilities, while Customer Success Managers focus on onboarding and customer growth activities.

In this role you will:

  • Actively listen to customers to understand their issues or concerns.
  • Provide step-by-step guidance for the resolution of technical issues.
  • Gather the information needed to solve a customer problem.
  • Offer first-tier troubleshooting and help with configuring BlueConic.
  • Educate customers on the features of company products/services to minimize technical challenges.
  • Follow-up with customers to ensure their issues are completely resolved and use a ticketing system to document and track customer issues.
  • Stay current on the BlueConic product.
  • Produce periodic reports of technical support operations to company management.
  • Proactively find ways to support our customers’ experience through process ideation and documentation.

You have:

  • Hands-on experience working with customer data platforms, digital analytics, personalization, tag management, data management platforms (DMPs), and/or web-based data and marketing technologies.
  • At least 2+ years working in a similar customer support role.
  • Prior frontend development experience, including HTML, CSS, and JavaScript.
  • Excellent written and oral communication skills in English.
  • Proven capacity to reliably manage a lot of different tasks at once without falling behind or getting flustered.
  • A passion and enthusiasm for learning.

You will stand out from the pack if you:

  • Have an Informatics, Computer Science or related educational background.
  • Understand how web services (APIs) can be used to send and retrieve information.
  • Have worked in the MarTech space and/or with enterprise software.
  • Have worked in a company with operations around the world.

Reasons to join us:

  • Help build the best marketing technology product ever, period.
  • Be part of a small and fast-growing team in Nijmegen.
  • Take advantage of great opportunities for career advancement.
  • Work with big name brands to achieve their marketing goals.
  • Enjoy competitive salary, 28 days off, a laptop, travel expenses, and a good retirement pension.

Acquisition for this vacancy is not appreciated.

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Candidate Location Eligibility:
Boston, MA

What are BlueConic Perks + Benefits

Friends outside of work
Eat lunch together
Intracompany committees
Our CultureCrew committee helps to plan employee events and gathers shots of positivity from across the company to ensure folks get shout-outs for a job well done.
Open door policy
Team owned deliverables
Open office floor plan
Documented equal pay policy
Highly diverse management team
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
BlueConic matches 100% of an employee's contributions up to 4% of their annual base salary, with immediate vesting for matched contributions.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
BlueConic offers employees 28 days of vacation per year on top of sick time and paid holidays.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Cross functional training encouraged
Promote from within

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