Full-time, London, UK (or UK remote)

Hurry up! We’ve got a dream to build!

BlueConic is an international SaaS startup in search of a motivated and enthusiastic Technical Support Representative to join our rapidly growing team.  As the first line of support for our customers, you'll help to ensure their successful use of our platform.  Plus, you'll leverage your dynamic mix of communication skills, problem-solving ability, and technical expertise to provide an efficient, effective, and seamless resolution to issues that may arise.

In this role you will:

• Provide technical support to customers by actively listening to understand their issues, gathering/documenting all necessary details, and offering first-tier troubleshooting and configuration assistance.
• Ensure that customers' technical issues are resolved efficiently and seamlessly, by either outlining step-by-step guidance or escalating as necessary.
• Utilize BlueConic's ticketing system to maintain documentation and track customer issues, and follow up with customers to ensure that their issues are completely resolved.
• Stay up-to-date on all product releases and features to effectively educate customers on our platform and help minimize technical challenges.
• Produce periodic reports of technical support operations to company management.
• Proactively find ways to enhance our customers’ experience through process ideation and documentation.

You have:

• At least 2+ years working in a similar customer support role, with hands-on experience working with customer data platforms, digital analytics, personalization, tag management, data management platforms (DMPs), and/or web-based data and marketing technologies.
• Prior frontend development experience (including HTML, CSS, and JavaScript), with the ability to identify and resolve connection and coding errors.
• Outstanding written and verbal communication skills.
• Exceptional organizational skills, with the ability to prioritize multiple tasks/projects and adapt to changing needs, while maintaining meticulous attention to detail.
• Strong eagerness to learn, ask questions, and contribute to the growth of a dynamic team.

You will stand out from the pack if you:

• Understand how web services (APIs) can be used to send and retrieve information.
• Have worked in the martech space and/or with enterprise software.
• Have worked in a company with operations around the world.

Reasons to join us:

• Help build the best marketing technology product ever, period.
• Be part of a small and fast-growing international team.
• Take advantage of great opportunities for career advancement.
• Work with big name brands to achieve their marketing goals.

About BlueConic:

Founded and built in the Netherlands with a US-based headquarters, BlueConic is the market-leading customer data platform that gives marketers the power to liberate their data and use it to improve marketing outcomes, providing the solution for challenges marketers haven’t been able to solve for years.  Our clients use BlueConic to unify individual-level data and then use that single view across channels and, with more than 300 brands currently using the platform, our work is experienced by millions.

As a group, we are driven by “building the dream” - the collective passion, ethic, vision, and set of values channeled by a group to achieve a common goal of being extraordinary. Our goal is for BlueConic to be a fun, productive, welcoming, and safe space where BlueCrew members of all races, gender identities, gender expressions, sexual orientations, physical abilities, physical appearances, socioeconomic backgrounds, life experiences, nationalities, ages, religions, and beliefs are empowered to be able to make an outsized impact every day – for customers, for partners, for employees.

To join the BlueCrew is to:

• Enjoy hard work and seek out a challenge.
• Care deeply about your colleagues, the mission, and your results.
• Draw energy from the task at hand and radiate it to motivate the people around you.
• Have amazing ideas and be able to bring them to fruition.
• Prioritize hustle over title and results over resumes.
• Balance the pragmatic and systematic, repeatability and opportunism.
• Refuse to compromise on quality, honesty, or dedication.
• Insist on the highest caliber deliverables, especially when sharing externally, even when it seems excessive or nit-picky.