Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Overview/General Description

Application Support Representatives provide user support and training for our restaurant accounting software. Our financial suite includes Payroll, Accounts Payable, General Ledger and more. This position operates in a help desk environment (Mon-Fri) located in Alpharetta, GA and involves application support including product installation, problem solving, product change requests, product administration, team collaboration, 3rd party vendor communication as well as addressing end user questions.

Responsibilities

• Resolve customer service requests via established troubleshooting procedures.
• Assist end users with product usage questions.
• Maintain knowledge of products and 3rd party integrations.
• Create detailed documentation of support issues and clearly communicate status and problem/resolution activities to internal and external customers.
• Document product defects and requests for changed functionality by clients in our issue tracking system.
• Complete product change requests.
• Product setup, configuration, delivery, and training.
• Communicate with 3rd party vendors and work together to resolve client issues.
• Follow departmental procedures for call etiquette and tracking of time.
• Follow departmental procedures for issue escalations.
• Follow company policies including scheduling and attendance requirements.
• Perform other duties as requested by Supervisor/Management team.

Education and Experience

• Associate's degree or higher required.
• Candidates should have a minimum of 2 years' practical experience in an accounting or payroll-processing role.
• Experience supporting accounting and/or payroll applications is ideal.
• May have prior experience and success related to the following; accounting, payroll processing, accounts payable, accounts receivable, general ledger, posting, auditing, bookkeeping, clerical, Federal and State tax preparation, tax returns, bank reconciliation, financial statements.

Skills

• This position requires a professional presence, excellent communication skills, creative problem-solving skills, and the ability to work with other departments on technical issues.
• Candidates should possess strong problem-solving skills
• General PC skills and working knowledge of Windows operating systems
• Ability to adapt to changing workflow
• Typing 40+ wpm is helpful

Working Environment and Physical Conditions:

Office with desk, phone, computer/laptop with network connections. You will work from the Alpharetta, GA office 5 days per week. Hours of operation are 8:00 - 7:00 pm Monday - Thursday and 8:00 - 5:00 pm Friday - Sunday.

Travel

• Limited to none

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.