Technical Support Professional at IBM (Rochester, NY)

| Rochester, NY
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At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

In this challenging role, you'll be responsible to receive and record incident related information, using a variety of tools, techniques and procedures, select appropriate actions to resolve problems. This role participates in remote technical support of IBM software products and/or systems.

Find solutions for customers with a wide range of server software issues including answering how-to questions, trouble-shooting defects, analyzing performance issues and collaborating across product areas to resolve problems.

Become trusted resource for customer questions on Java, HTTP, SSL, WebSphere and email solutions.

Help customers troubleshoot server software problems utilizing IBM team expertise, knowledge content, testing and development discussions.

Contribute to the IBM knowledge content used by customers and staff by creating and helping to manage documentation.

Help to bring innovation and new ideas to support products and software

Leverage your unique talents to help grow the IBM brand and advance the IBM i Global Support Center mission.

Flexible schedule to support 24x7 shift coverage with pager and on-call coverage.

Respond to escalated customer calls, complaints, questions and queries.


Required Technical and Professional Expertise
  • 5+ years of technical support experience
  • Working knowledge of the IBM i operating system
  • Highly motivated, creative problem-solver, and that thrives working directly with clients
  • Ability to work effectively across cultures and geographies

Preferred Technical and Professional Expertise
  • Software support experience
  • Customer service or client-facing experience
  • Highly organized with exceptional follow up skills
  • Excellent written, verbal and phone skills

  • None
More Information on IBM
IBM operates in the Information Technology industry. The company is located in Armonk, NY, Southbury, CT, New York, NY, Philadelphia, PA, Washington, DC, Durham, NC, Tampa, FL, Smyrna, GA, Huntsville, AL, Chicago, IL, Dallas, TX and San Francisco, CA. IBM was founded in 2022. It has 533854 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 306 open jobs at IBM, click here.
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