Technical Support Manager at Pure Storage

| Provo, UT
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BE PART OF BUILDING THE FUTURE.

Since our founding in 2009, Pure Storage has empowered innovators to build a better world with data. In less than eight years, Pure reached $1B in sales, faster than nearly every enterprise company in history, and our incredible growth continues to outpace the competition.

Our mission? Give technologists their time back by delivering a modern data experience that empowers organizations to run their operations as a true, automated, storage as-a-service model seamlessly across multiple clouds. 

The secret sauce? More than 3,000 team members (and growing!) around the world who join forces to invent the next big thing. And then the next one. 

We’ve only scratched the surface of our ambitions, and as we continue to gobble up market share, we’re blazing trails and setting records: 

  • For seven straight years, Pure has been named a leader in the Gartner Magic Quadrant (five years in the MQ for Solid-State Arrays, and two in the newly created MQ for Primary Storage).
  • Our customer-first culture and unwavering commitment to innovation have earned us a 2020 Medallia Net Promoter Score, certified by Owen CX, in the top 1% of B2B companies.

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.


What You Will Be Doing

Our ability to provide a differentiated customer technical services experience is a key pillar to the Pure Storage promise. At Pure Storage we believe a great product is only half the battle; a great technical services experience is just as important. If anything goes wrong, or if you just have a question about how things are supposed to work, just pick up the phone, send us an email, or log into Pure1. Our technical services team will make sure your questions are answered or we'll work with you to make it right.

Pure Storage is seeking an experienced manager for our technical services team in Lehi, Utah. In this role you will lead and scale our team of technical services engineers, monitoring customer arrays 24x7. You will document and train individual functions within the team. The goal of this organization is to be the front-line helping our customers solve problems quickly and efficiently. This position is ideal for strong technical services manager looking to take the next step in their career and work in a fast-paced, entrepreneurial culture.

What You Bring To The Team

  • 5-7 years of experience in customer-facing, technical services related work. (Preferred) 
  • 3-5 years of experience in direct leadership in a people management role. (Preferred) 
  • Track record in developing strong teams through recruiting, performance management and team professional development. 
  • Track record in identifying and solutioning for process improvements and a vision for scalability improvements.
  • Proven ability to manage customer concerns and issues, utilizing appropriate internal and external resources.
  • Experience in the foundations of troubleshooting complex technical problems.
  • Experience in supporting both hardware and software products, triaging issues and escalating them to the appropriate groups such as Product Management, Engineering, etc.  (Preferred)
  • Track record in successful cross-functional collaboration with other internal business units.
  • Foundational knowledge in operating systems such as VMWare, Solaris, Linus, Windows.  (Bonus)
  • Foundational knowledge of ITIL concepts.  (Preferred)  Certification a bonus!
  • Thought leadership, innovative mindset and ability to operate with minimal supervision.
  • Ability to be flexible with shift with advance notice.
  • Ability to participate in on-call\after hours support rotation.


BE YOU—CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. You don't have to meet all the job requirements. If you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. 

If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.

DEEMED EXPORT LICENSE NOTICE.

Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.

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