Technical Support Engineer at Collibra (Remote)

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Meeting your future team:

Joining Collibra’s Support team:

  • Collibra seeks to expand our Support Engineering team with the addition of a Technical Support Engineer to support the company's growth.
  • Collibra’s Technical Support Engineers provide support that increases Collibra’s credibility as an organization with world-class personnel and processes that can be relied upon as customers increase their product usage.
Technical Support Engineers at Collibra are responsible for:
  • Managing all communication with customers and partners required to resolve support tickets.
  • Resolving support tickets within the limits of contractual Service Level Agreements (SLA).
  • Coordinating and tracking the escalation of tickets.
  • Maintaining a record of all communication and actions in ZenDesk.
  • Contributing frequently answered questions to the Collibra knowledge base.\
  • Participating in the on-call rotations when needed to ensure severe issues get addressed as soon as possible
You Have:
  • 2-4 years in a customer facing role, ideally in a SaaS environment
  • Experience troubleshooting web-based applications
  • Must have: Database knowledge, MySQL, and PostgreSQL - Experience with Java and REST API is a plus
  • Working knowledge of SSL, SSO, and LDAP is a plus
  • Knowledge of Data Quality software and systems is a plus
  • Bachelor's Degree in Computer Science or related field or equivalent experience
  • A Bachelor's degree or equivalent related working experience is required

You Are:
  • Customer focused and willing to put the customer at the center of everything you do
  • Eager to learn and utilize new technologies and tools.
  • Team player, you’re at ease to synchronize with a lot of people and always think as a team.
  • Investigator, you like to solve problems and investigate technical issues.
  • Communicator, you’re at ease to sum-up, document, or explain complex situations.
Measuring Success:

Reporting to Collibra’s Regional Support Manager, measures of success are:

  • Within your first month, you will gain a fundamental knowledge of the Collibra Product Suite and become familiar with Support processes and procedures.
  • Within your third month, you will have a functional knowledge of the Collibra Product Suite and begin fielding support tickets in a limited capacity.
  • Within your sixth month, you will handle a steady flow of standard support cases, contribute to our customer-facing knowledge base, and be able to handle urgent, product down support issues.
Benefits at Collibra

We strive to provide all Collibrians with competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefits programs to support the evolving needs of our changing workforce. The specific offerings will differ slightly by region but our {Be}well benefit programs encompass the following strategic pillars:

  • {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax-advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, allyship & belonging and giving back.
  • {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, caregiver leave and our annual family day. These are all complementary to our culture in which we value output over hours!
  • {Be}Kind: Collibra For Good, Unconscious Bias & Allyship training, Manager Racial Injustice training and Collibra-led fundraisers.
  • {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons – all of which you’re actively encouraged to use!
  • {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, employee rewards & recognition, development programs and more!
  • {Be}Together: Community and belonging with our Employee Resource Groups (ERGs) and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI council, the virtual Collibra cafe, trivia, bingo games and much more! 

When in-person (office) life resumes, we look forward to more snacks, catered lunches, team offsites and social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more)!

Equal Opportunity:

At Collibra, we’re proud to be an equal opportunity employer – which ties directly to our core value, “open, direct, and kind.” We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. 

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category.


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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • HibernateLibraries
    • SparkLibraries
    • DjangoFrameworks
    • DockerFrameworks
    • KubernetesFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • ElasticsearchDatabases
    • Neo4jDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • PendoAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • WordpressCMS
    • AEMCMS
    • SalesforceCRM
    • Salesforce CPQCRM
    • Callidus CRM
    • PS Enterprise CRM
    • MarketoLead Gen
    • Oracle EloquaLead Gen
    • EngagioLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management

An Insider's view of Collibra

How would you describe the company’s work-life balance?

There are several things in our employee benefits that I need such as remote work and flexible schedule. I'll go to the gym in the morning, then I’ll start late. Sometimes I work late, sometimes I work on Saturday, but then on Monday, I won’t work. I can maintain that flexibility as long as I deliver my work.

Laura

Sales Engineering Manager

How do you collaborate with other teams in the company?

Our customers need a product that delivers a lot of capability, and their needs demand constant product development. I love that we invest to make it happen. I’ve established structures within the sales team that help streamline the process for all sides of the relationship. I just try to be very efficient with my time and my colleagues’ time.

Teba

Sales Engineer

How has your career grown since starting at the company?

I feel like my sense of ownership and initiative have been well-rewarded with new projects that have allowed me to build upon my skillset. I want to learn, and I feel like it’s known and supported by my management.

Haydee

Software Engineer

How do you empower your team to be more creative?

The culture has typically been open. It has certainly been kind. I think that those are the two big ones for me, which is just information sharing and openness in a way that's positive. If we have something that we can course correct on, share it, but do it in a way that’s positive or proactive.

Ryan

Area Vice President

How does your team reward individual success?

I never thought I’d be teaching a team that’s already been with Collibra for a year. It’s phenomenal. My manager asked me to show my emails and my messaging to the team of 15. There is a lot to learn here, and I had only been here for two months.

Roger

Business Development Representative

What are Collibra Perks + Benefits

Collibra Benefits Overview

Designed to nourish the wellbeing of our teams around the world, Collibra’s Benefit’s program, {Be}Well, provides healthcare, mental health support, generous time off, and other wellness policies and resources. Learn more about the pillars behind Collibra’s {Be}Well Program, our global minimums, and more at www.Collibra.com/careers.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available

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