Technical Support Engineer at Finch (Remote)

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About Finch
We are on a mission to empower innovators to access the global employment ecosystem and connect the world's employers under a single API. To do this, we're looking for individuals who think about problems holistically and in-depth, who are relentlessly curious, self-starters, and determined to drive ideas from inception through to completion.

Finch is a Series B company backed by a fantastic set of firms, angels, and our developers including General Catalyst, Menlo Ventures, Homebrew, BoxGroup, YCombinator, Charley (1st business hire at Plaid), Sima (ex-Head of Biz Dev at Plaid), Henrique + Pedro (co-CEOs at Brex), Jeff + Wayne (co-CEOs at Digits), Immad (CEO at Mercury), Sam (CEO at Vouch Insurance), Karim (CTO at Ramp), and more.

About Our Team
We're a team of problem solvers who aren’t afraid to challenge assumptions. We value velocity, curiosity, empathy, and diverse perspectives. Everyone on the team is excited about the scope of the problems we address and the potential impact our work can have on the global workforce. We realize that the value we provide comes with great responsibilities, and therefore make security and privacy our highest priorities. 

We come from a diverse set of backgrounds and each member brings different skills to the group. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and potential will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns.

Our Technical Support Engineers (TSE) are essential to enhancing customer experience at Finch. TSEs are expert Finch users, offering meaningful technical solutions for anyone that has a question or challenge. Outside of managing inbound tickets, TSEs are focused on scaling knowledge of the Finch ecosystem to any current or prospective Finch customer. Acting on creative ideas, we strive to proactively surface the right information to the right user at the right time. In the TSE role, you’ll primarily partner with our Developer Success, Engineering, and Product teams to deliver the optimum service for our customers. 

The Problems You’ll Solve

  • Guide customers through advanced technical troubleshooting with our API or platform
  • Collaborate with engineering and product teams to identify root cause, surface severity, scope solutions, and resolve technical issues
  • Contribute to our culture of scaling technical documentation and resources
  • Enhance testing best practices
  • Help improve self-resolution rates: how can customers use Finch’s products, improve integrations, navigate our documentation and
  • Make Finch better through continuous improvements to our products, processes, workflows, improved practices and more
  • Develop subject matter expertise to ensure Finch is up-to-date with the latest developments in the employment data API space

The Experience You’ll Need

  • Strong problem-solving skills and the ability to troubleshoot technical API issues
  • Excellent communication skills and the parallel ability to explain complex technical concepts to non-technical stakeholders, while diagnosing technical issues with
  • Experience working with APIs and back end technologies
  • Experience working with NodeJS, PostgreSQL, Redis, and with AWS cloud services
  • Knowledgeable with various API authentication and authorization methods; preferably OAuth

The Great, But Not Required, Experience

  • System design skills and experience working with distributed systems
  • Experience using Git in a professional environment
  • Proven proficiency in Computer Science, Engineering, or a related development field


  • Health/Dental/Vision
  • Unlimited vacation policy (with mandatory minimums)
  • Paid lunches
  • Wellness stipend
  • Book and education budget


Finch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • FigmaDesign
    • AsanaManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • NotionManagement
    • DocuSignCRM
    • HubSpotCRM
    • IntercomCRM
    • LinkedIn SalesNavigatorCRM
    • OutreachCRM
    • SalesforceCRM
    • RewatchCRM
    • ApolloLead Gen

An Insider's view of Finch

What's something quirky about your company?

We're always looking for fun and novel ways to spread positivity. For example, we started a words-of-affirmation slack channel to share good things customers have said about our product. Hearing stories of impact really helps to brighten the day.


Product Operations

What projects are you most excited about?

In engineering, work is very open-ended; it requires creative solutions. I don't always have a roadmap for the product so I have to dig and consider edge cases. The challenge is how you scope it down and identify the needs of the customer and then figure out how that all fits together. It’s the hard part but also the fun part.


Software Engineer, Team Lead

How has your career grown since starting at the company?

I started out in Product Ops and recently transitioned to Biz ops. It's exciting to collaborate with everyone across the org. Currently, my role focuses on streamlining marketing and security initiatives to people operations. I'm naturally curious and Finch enables me to learn on the go!


Business Operations

How do you make yourself accessible to the rest of the team?

Visibility and accessibility are crucial in a remote-first culture. We have a virtual office in Gather where team members can walk by my desk and strike up a conversation, we use an "urgent" slack channel filled with high priority requests that is reviewed daily, and I set aside time every evening to tie up threads others have looped me in on.

Ansel Parikh


What's the biggest problem your team is solving?

Finch is a universal employment API that interacts with systems that are really old and clunky. I come in and build integrations against legacy software. I love problem-solving, so, to me, finding solutions feels like an itch that needs to be scratched. I love working here because there's always a new set of challenges. It’s really dynamic.


Software Engineer

What are Finch Perks + Benefits

Finch Benefits Overview

We care about each individual's well-being because life and work should fit together. Employee experience goes beyond benefits and perks - but they matter! Our perks include daily lunches, covering 100% of health insurance plans for you and your dependents, encouraging folks to vacation their own way, and more! Our offerings change depending on the needs and stage of the team.

Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Documented equal pay policy
Unconscious bias training
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
We don't have all the answers! However, from dedicated sourcing sessions to streamlining referral / source-a-thon programs. we're always open to additional ideas.
Health Insurance & Wellness Benefits
Dental Benefits
Health, Dental, and Vision premiums are 100% covered.
Vision Benefits
Health, Dental, and Vision premiums are 100% covered.
Health Insurance Benefits
Health, Dental, and Vision premiums are 100% covered.
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
Finch offers a 401(k) plan with a range of retirement portfolio options that helps team members plan for the long-term.
Company Equity
Finch provides stock options with 4 year vesting and a 1 year cliff and a 10-year expiration so everyone that contributes to our journey sees upside beyond their time at the company.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Sometimes we do our best work early in the morning, later in the day, or things happen! Just keep the team informed.
Remote Work Program
We are a remote-first organization. We've got you covered if you want to stop by a co-working space and offer a stipend so you can get out of the house/apartment.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Finch offers unlimited PTO with a minimum of 15 days so team members take time to recharge and relax,
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Finch provides monthly stipends for meals and groceries so everyone can access healthy food when working remotely.
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend

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