Technical Support Engineer at Nokia

| Dallas-Fort Worth, TX
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Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

The pandemic has highlighted how important telecoms networks are to society. Nokia's Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.

You will be working in the Classic Networks and Care (CNC) organization. The CNC organization is a critical group under Network Infrastructure / Fixed Networks that focuses on supporting products that are beyond thier prime. Customers still require the support and we play a critical role supporting these products for our customers.

What you will learn and contribute to

Are you passionate about solving problems?
As part of our team, you will:

  • Providing Remote Technical Support to Customers
  • Learning new products coming to CNC, like ISAM 7342
  • Learning new tools, finding innovative ways to support our customers.
  • Working as a member of the team providing 24x7 support to our customers, rotating off hours on-call schedule

Your skills and experience

You have:
  • Must have experience in Telecommunications either R&D, Supplier or Customer Technical support or other related experience.
  • Must have experience in legacy Alcatel products like 5070SSG or Megahub 600E or Infusion STP
  • Must have good communications skills, both written and verbal.

It would be nice if you also had:
  • Litespan 2000/2012 knowledge
  • ISAM 7342 or other ISAM product

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:
  • One of the World's Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.
More Information on Nokia
Nokia operates in the Software industry. Nokia was founded in 2022. It has 132624 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 163 open jobs at Nokia, click here.
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