Design solutions to drive safe living and quality of life

Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise. HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell.

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination of issues.

KEY RESPONSIBILITIES

• Facilitate issue identification and analysis
• Track, investigate and resolve technical issues
• Work within a team of dedicated global technical resources focused on delivering customer satisfaction excellence for the Connected Buildings
• Build relationships with both internal and external customers
• Ensure that each customer's experience meets the high standard of HCE Technical Support professionals
• Collaborate with teams to manage and drive timely & satisfactory customer case resolution
• Test and verify products & new features
• Develop and share knowledge, provide technical training

YOU MUST HAVE

• Bachelor's degree
• 3+ years customer technical support experience
• 3+ Understanding of Microsoft Azure and its services
• 3+ Knowledge of Microsoft SQL Server or other relational databases
• 3+ Knowledge and experience in MS Windows based environment, MS Windows networking
• 3+ Knowledge of Containers and scripting languages

WE VALUE

• Bachelor's degree Engineering
• Customer facing experience
• Experience in the industry is preferred
• Excellent interpersonal, verbal, and written communication skills
• Strong continuous improvement mindset, strong leadership impact
• Good administration skills

Additional Information

• Category: Customer Experience
• Location: 3951 Westerre Pkwy Ste 350, Richmond, VA 23233 USA
• Nonexempt

Global (ALL)