Technical Support Engineer at Core10 (Nashville, TN)

| Nashville, TN
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100% Remote

Core10 is looking for a Technical Support Engineer to join our growing team.

Core10 is a rapidly growing, full-service tech company headquartered in Nashville, TN. We specialize in software development, API integration and SaaS implementation services to the best financial services and Fintech organizations in the United States. We are also an industry leader with our banking platform, Accrue: a digital lending and banking SaaS provider for community banks, credit unions, Fintechs, and consumers.

Requirements

What You'll Do
  • Collaborate with the Product Support team to troubleshoot client issues, offering subject matter expertise for support escalations, providing instruction, guidance, and troubleshooting assistance
  • Manage Exchange client configuration using Microsoft Office Outlook 2013 and newer version
  • Troubleshooting and Configuration of O365, Exchange, and Active Directory
  • Work with engineers, DBAs, developers, architects, QA, system engineers, and product managers to provide more insight on new and existing technical issues
  • Prepare detailed specifications and steps to reproduce for items requiring Tier III escalation (such as product defects)
  • Work with infrastructure team for application outage and performance-related issue
  • Manage application administration, process automation, monitoring, and auditing system
  • Develop and document efficient methods for handling commonly recurring issues
  • Monitor application performance, create/automate audit reports, maintain logs of application changes and follow the change management workflow according to defined rules and policies
  • Participate in release management, change management, and incident management processes
  • Provide technical analysis of current integrations and identify opportunities for improvement
  • Write SQL queries to pull audit reports and other information to help troubleshoot technical issues

Qualifications & Experience:
  • Degree in a relevant field, like Computer Science, IT, Software Engineering, or documented work experience in a technical support field.
  • Knowledge of Windows Operating Systems, Windows administration, Hardware, and Networks.
  • Proven knowledge of O365, Microsoft Exchange, and Active Directory
  • Knowledge of PowerShell and scripting to run and understand scripts to modify and add for message tracking and other administrative functions
  • Ability to read and analyze application error logs
  • Sharp troubleshooting and analytical abilities
  • Basic scripting and programming experience
  • Understanding of functional programming concepts
  • Dedication and commitment to resolving client issues
  • Experience with SaaS (cloud-based) software deployments
  • Great verbal and written communication skills
  • Ability to work independently

Bonus Points:
  • Understanding of .NET Platform
  • Experience working in a dev environment, i.e. Visual Studio 2017/2019, SQL Server 2016 and TFS
  • Experience working in the private equity or investment banking sector


Benefits

  • Work From Home (100% remote!)
  • Health Care Plan (Medical, Dental & Vision) for employee (a significant portion of employee only paid) and family (paid in part)
  • Collaborative culture: virtual & optional in-person events, retreats & swag
  • Training & Development

Individual Training Budget
Technical Book Club & other study groups
Certifications are encouraged with bonuses
Mentoring Program with bi-weekly 1:1s
Up-to-date technologies, tools and methodologies
  • Parental Leave (Maternity & Paternity)
  • Flexible PTO plan
  • Retirement Plan (401k)

Core 10, Inc. does not discriminate in employment matters based on race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.
More Information on Core10
Core10 operates in the Fintech industry. The company is located in Franklin, TN, Martin, TN and Huntington, WV. Core10 was founded in 2016. It has 56 total employees. It offers perks and benefits such as Health Insurance Benefits, 401(K), Remote Work Program, Paid Holidays, Stocked Kitchen. To see all 3 open jobs at Core10, click here.
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