Technical Support Engineer at JW Player

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Support Engineers at JW Player enjoy the unique opportunity to interact with content creators, publishers, advertisers and video audiences at the code level. They dive into customer code making sure our technology is expertly implemented to ensure the best possible online video viewing experience while gaining exposure to all of the pieces that form the growing online video ecosystem.

Support Engineers are a critical component of JW Player's customer success and rapid growth. Our ideal candidate is a fast learner with a diverse set of technical skills who excels at multitasking and works well in a fast-paced and self-starting environment.

As a Senior Technical Support Engineer, you will: 

  • Be responsible for managing clients
  • Attend regular review meetings with assigned clients and company meetings to make decisions on future processes and solutions
  • Demonstrate strong experience supporting business-based customers with bespoke projects and products
  • Have the ability and confidence to make department decisions if the technical lead is not present
  • Stand-in as line manager if the department line manager is not present
  • Contribute to the continuous improvement of support systems and practices
  • Attend regular technical company meetings to make decisions on future processes and solutions

Who You Are:

  • Minimum 3+ years in a similar role
  • Experience with Video Streaming technologies and an understanding of Network Fundamentals
  • Experience with providing 2nd and 3rd line support on tickets
  • Ability and confidence to make technical decisions in a fast paced environment
  • Experience writing documentation for both internal and client use and provide internal training
  • Have a high degree of accuracy and attention to detail
  • Methodical and discpinllined problem solver with fault-finding attributes
  • Self motivated and enthusiastic individual with excellent customer service skills
  • Knowledge with Amazon Web Services (AWS)
    • Experience with EC2, Cloudfront, S3, Cloudwatch, Zabbix or Nagios
  • Experience navigating and troubleshooting Linux and Windows operating system

About JW Player

JW Player pioneered video on the web over a decade ago and continues to innovate as the world’s largest network-independent platform for video delivery and intelligence. Media companies including Fox, VICE, Business Insider, and Univision, in addition to hundreds of thousands of creators of all types and sizes, rely on JW Player to deliver and monetize their content across all devices. JW Player’s massive global footprint of over 2 billion unique devices creates a powerful data graph of unique consumer insights and generates billions of incremental video views. The company is headquartered in New York, with offices in London and Eindhoven, and was named to Deloitte’s Technology Fast 500™ in 2018. For more information, visit http://www.jwplayer.com.

Our Perks

When you join JW Player, you are not just joining a company or a team but a family. Our goal is to take care of you and ensure you will be successful in your new role. Your success is our success. When you join us, your benefits kick in from day one! 

  • Private health insurance
  • Development Reimbursement Program
  • An opportunity to make an impact in a fast paced environment
  • Bi - Annual Hack Weeks
  • AMA (Ask Me Anything) and Fireside chats with Executives & JW Player family

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#jwplayer #supportengineers #careers #ukjobs

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Technology we use

  • Engineering
  • Product
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • HTMLLanguages
    • CSSLanguages
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement

What are JW Player Perks + Benefits

JW Player Benefits Overview

JW Player boasts a number of perks -- from our flexible work schedules and casual dress code to the Employee Professional Development program and generous Employee Referral Program, we strive to make sure all of our team members feel supported and appreciated.

Culture
Volunteer in local community
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within

Additional Perks + Benefits

Flexibility is the name of the game for us. We have leadership that understands the myriad needs of a diverse workforce and what it takes to maintain a happy, healthy, inclusive culture.

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