Job Posting Title
Technical Support Engineer V
Summary
Are you someone that loves to work on a diverse team of technical individuals, that take satisfaction in making our software work for customers? Do you want to help make a positive experience and impact operations at any one of the 300 casinos who are Oasis System customers? Do you have a strong customer focus with excellent analytical problem-solving skills along with the ability to manage and resolve solutions to complex technical issues? Do you love conducting SQL Database backend root cause analysis and troubleshooting complex technical issues?
The ideal candidate must have a passion for technology, strong technical aptitude, functional knowledge of Operations processes, and a desire to learn new things. The focus of this position is to provide technical support for both internal and external customers by diagnosing and troubleshooting software issues and verifying product functionality.
What You'll Do• Day-to-day responsibilities include working with customers, ATI team members, and other technical stakeholders to work through issues with Oasis software modules. Technical Support Engineers are responsible to maintain case documentation, provide knowledge sharing to other team members, and work directly with customers to correct problems that cause casino downtime.• On a regular basis, you will interact with customers -- usually IT, marketing, or slot audit managers. In addition, our team works closely with the application support team
Who they will interact with on a regular basis (individuals by title, global teams, cross functional teams, etc.)• Our overall goal as a support team is to build customer satisfaction in the Oasis system product and for Aristocrat as a whole by providing in depth technical support to further customer goals and projects.• All other duties as assigned.
What We're Looking For• 3 years technical work in any field, including some SQL or enterprise networking or virtual environment support, gaming experience a plus but not required• SQL or Enterprise networking or VM, MSSQL Server 2012 - 2019 , CISCO, Netgear, HP switches and routers, VMWare, HyperV, or cloud based virtual environments (AWS, Azure, in-house clouds)• Must be able to problem solve and troubleshoot under pressure.• 4 year degree or relevant technical experience
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We're a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.