Technical Support Engineer - US at LaunchDarkly (Remote)
About the Job:
As a Technical Support Engineer, you will report to the US Technical Support Manager, and resolve unique and interesting technically-focused customer issues, while working across departments to improve our customer experience.
You are someone who values growth opportunities. You will work with other Technical Support Engineers to creatively solve customer problems, while honing your technical skills. You are committed to equity and inclusion, and motivated to work with a team that embraces and celebrates diversity.
LaunchDarkly is a growing software company with a bold mission carried out by a diverse team of employees, and we're looking for someone like you to help us continue to grow. We provide a great compensation package including equity and benefits (including medical, dental, and vision), work flexibility (remote-friendly), and excellent salaries.
We believe every software team can benefit from using flags and improved feature management practices, and we want your help making that vision reality. So if you're curious and excited about improving the lives and work of software developers around the world, this role will be a great fit!What you'll do:
Become a technical expert on the LaunchDarkly platform (including SDKs)
Troubleshoot and resolve customer issues
Work with engineering to resolve customer bugs
Help grow and expand the team, contributing to hiring, onboarding, process, knowledge, and more
Use development time to grow and contribute beyond your daily customer work
1 or more years of experience working with customers
Experience with programming and its core concepts, including some experience with at least one programing language (e.g., Node, PHP, Java)
Passion for learning, and applying that knowledge to solving customer issues and advocating for their success