Technical Support Engineer - University Graduate 2022

| Peninsula
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Who We Are
Verkada is the leader in integrated cloud-managed enterprise building security. Verkada combines our cloud-managed software platform with hardware powered by edge-based processing to provide customers with a real-time view into every part of their organization. Designed with simplicity in mind, Verkada’s video security cameras, access control and environmental sensors natively integrate with our platform and are virtually effortless to install, maintain, and manage across hundreds of sites. Verkada protects more than 6,000 organizations, including more than 30+ of the Fortune 500.

Verkada is looking for Technical Support Engineers to support our growing base of enterprise customers. As a member of Technical Support, you will join a skilled team, located in San Mateo, supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform. Responsibilities include troubleshooting in complex customer environments, educating customers on system installation and configuration, collaborating with Engineers to identify and resolve bugs, providing crucial feedback to Product Management to drive product improvement, and creating knowledge base articles. Our team is the bridge between customers, Engineering, and Product Management. If you want to make an impact and advance your career in the cloud-managed IoT space, we'd love to hear from you!

Responsibilities

  • Troubleshoot network, hardware, and software issues related to the Verkada platform issues.
  • Provide best practice design, installation, and configuration expertise to enterprise customers.
  • Communicate technical matters to customers both orally and in writing.
  • Own customer issues from creation to resolution.
  • Collaborate with Engineering and Product teams to test new products and identify bugs.
  • Contribute content to our Knowledge Base.
  • Lab testing and team projects.

Requirements

  • Pursing a Bachelor’s or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited college.
  • Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages is a plus.
  • Ability to communicate complex technical matters both orally and in writing.
  • Demonstrated problem-solving skills and attention to detail.
  • Ability to work within a team environment.
  • Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+.

Verkada is an equal opportunity employer. We strive to be a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is support for members and allies of our internal communities like Women at Verkada, Pride at Verkada, Multicultural at Verkada and Parents at Verkada.

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Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • CaffeFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases

An Insider's view of Verkada Inc

How does the company support your career growth?

Verkada is a company with a lot of opportunity and challenges waiting to be tackled. It really is a place where you get to "create your own destiny" while being a part of something great.

Kris Gonzalez

Lead Technical Recruiter

What are Verkada Inc Perks + Benefits

Verkada Inc Benefits Overview

As an organization, one of our top priorities is to maintain the health and wellbeing of our employees and their families. We offer flexible PTO, catered lunch and dinner every day, commuter benefits, comprehensive medical, dental, and vision coverage, wellness benefits, paid parental leave, fun celebrations, and more!

Culture
Partners with Nonprofits
Throughout the year we partner with different nonprofits and use our proceeds from internal fundraisers to support their causes.
Friends outside of work
Eat lunch together
Intracompany committees
We have 3 committees which include Multi-Cultural Community, Women @ Verkada, and Pride @ Verkada.
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Twice a year we hold a mandatory unconscious bias training for all employees to strengthen our culture and reaffirm our commitment to diversity.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
We offer three different ERGs and will continue to add more as we the company continues to grow.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
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