Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor's Degree
Travel Percentage :
0%
Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team:
We are a mutli-faceted team that supports a suite of Credit Risk applications for various Tier I and Tier II banks. The team consists of problem solvers that take technical issues and work with the client and internal stakeholders to resolve issues encountered by clients.
What you will be doing:
Provide ongoing support to functional resources to help triage client issues and participate in technical initiatives to ensure that client environments are stable and performing at acceptable levels. Serve as a point of escalation for troubleshooting and resolution of technical issues.

• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
• May be involved in customer installation and training. Provides support to customer/users where the issue is highly technical or sophisticated in nature.
• Work on small CX projects independently or have ownership of project execution when multiple staff members are working on the project.
• Coordinate queue management and resolution times for technical support tickets.
• Liaise with functional support teams to address critical technical support items and assist the team with client triage sessions.
• Collaborate with Prod Ops to track monitoring issues and provide assistance as required to the Ops teams

What you bring:
Technical skills:
Net

• Exposure/Supporting web-based application
• Should know the basics of C#, Asp.net Web Forms, Asp.net MVC, web services, JavaScript
• Should be able to understand and debug the code using Visual Studio IDE
• Should be able to troubleshoot IIS configuration issues with deployed applications

SQL

• Should be able write SQL queries with all types of join and group by
• Should be comfortable using SQL built in functions
• Should be able to debug complex SQL scripts, procedures, views and functions.
• Should be comfortable with Microsoft SQL Server Management Studio

Miscellaneous:

• Good communication skills
• Can work well with remote teams

Miscellaneous:

• Good communication skills
• Can work well with remote teams

Added bonus if you have:

• Good to have finance [Capital Market] domain knowledge
• Other technical skills

Scripting

• Powershell scripting is a nice to have.

Version Control

• Comfortable with Perforce - nice to have

What we offer you:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• A work environment built on collaboration, flexibility and respect

Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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