Technical Support Engineer - Hi Tech
About us:
Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.
Target as a tech company? Absolutely. We're the behind-the-scenes powerhouse that fuels Target's passion and commitment to cutting-edge innovation. We anchor every facet of one of the world's best-loved retailers with a strong technology framework that relies on the latest tools and technologies-and the brightest people-to deliver incredible value to guests online and in stores. Target Technology Services is on a mission to offer the systems, tools and support that guests and team members need and deserve. Our high-performing teams balance independence with collaboration, and we pride ourselves on being versatile, agile and creative. We drive industry-leading technologies in support of every angle of the business, and help ensure that Target operates smoothly, securely and reliably from the inside out.
As a Hi Tech Technical Support Engineer, you serve as technical specialist to Target Team Members: providing one-on-one in-person, virtual, and remote support and education for hardware and software.
Job responsibilities may change at any time due to business needs.
As a Technical Support Engineer in Hi Tech, you will:
- Provide a high level of technical support to end users daily
- Rapidly resolve hardware, software, educational, and environmental incidents
- Provide preventative maintenance to ensure hardware and software stability
- Fulfill HQ hardware deployment/recover requests accurately and on-time
- Coordinate and collaborate with partner support teams to drive issue resolution
- Adhere to and advocate for Target's Information Security Policies and Best Practices
- Drive continuous improvement with the development of new standards, best practices, and process improvements
- Provide supervision/work direction to interns
About You:
- BA/BS or equivalent experience
- 1-2 years relevant technical support or helpdesk experience
- Availability to work at multiple locations
- Maintains technical knowledge within areas of expertise
- Stays current with new and evolving technologies via formal training and self-directed education
- Proven troubleshooting ability with Android OS, iOS, iPadOS, macOS, and Windows 10 (Office 365)
- Strong support-minded focus
- Strong problem-solving capabilities and analytical skills
- Ability to build strong relationships with end users: understand their needs and translate into technology solutions
- High-level written and verbal communication skills
- Able to adapt in a rapidly changing environment, fast learner, self-starter, and highly passionate and motivated individual
- Ability to multi-task
- Comfort with ambiguity
- Positive attitude
- Familiarity with ITIL best practices
- Experience with Agile methodologies - emphasis on Scrum and/or Scrumban
Americans with Disabilities Act (ADA)
Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.