Technical Support Engineer - Hi Tech at Target

| Minneapolis–Saint Paul, MN
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About us:
Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.
Target as a tech company? Absolutely. We're the behind-the-scenes powerhouse that fuels Target's passion and commitment to cutting-edge innovation. We anchor every facet of one of the world's best-loved retailers with a strong technology framework that relies on the latest tools and technologies-and the brightest people-to deliver incredible value to guests online and in stores. Target Technology Services is on a mission to offer the systems, tools and support that guests and team members need and deserve. Our high-performing teams balance independence with collaboration, and we pride ourselves on being versatile, agile and creative. We drive industry-leading technologies in support of every angle of the business, and help ensure that Target operates smoothly, securely and reliably from the inside out.
As a Hi Tech Technical Support Engineer, you serve as technical specialist to Target Team Members: providing one-on-one in-person, virtual, and remote support and education for hardware and software.
Job responsibilities may change at any time due to business needs.
As a Technical Support Engineer in Hi Tech, you will:
  • Provide a high level of technical support to end users daily
  • Rapidly resolve hardware, software, educational, and environmental incidents
  • Provide preventative maintenance to ensure hardware and software stability
  • Fulfill HQ hardware deployment/recover requests accurately and on-time
  • Coordinate and collaborate with partner support teams to drive issue resolution
  • Adhere to and advocate for Target's Information Security Policies and Best Practices
  • Drive continuous improvement with the development of new standards, best practices, and process improvements
  • Provide supervision/work direction to interns

About You:
  • BA/BS or equivalent experience
  • 1-2 years relevant technical support or helpdesk experience
  • Availability to work at multiple locations
  • Maintains technical knowledge within areas of expertise
  • Stays current with new and evolving technologies via formal training and self-directed education
  • Proven troubleshooting ability with Android OS, iOS, iPadOS, macOS, and Windows 10 (Office 365)
  • Strong support-minded focus
  • Strong problem-solving capabilities and analytical skills
  • Ability to build strong relationships with end users: understand their needs and translate into technology solutions
  • High-level written and verbal communication skills
  • Able to adapt in a rapidly changing environment, fast learner, self-starter, and highly passionate and motivated individual
  • Ability to multi-task
  • Comfort with ambiguity
  • Positive attitude
  • Familiarity with ITIL best practices
  • Experience with Agile methodologies - emphasis on Scrum and/or Scrumban

Americans with Disabilities Act (ADA)
Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.
More Information on Target
Target operates in the eCommerce industry. The company is located in Minneapolis, MN, Brooklyn Park, MN, Tempe, AZ and Sunnyvale, CA. Target was founded in 2022. It has 172344 total employees. To see all 253 open jobs at Target, click here.
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