Technical Support Associate
Our Mission
Zocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering the modern healthcare experience they expect and deserve.
Healthcare moves slow. We move fast. Patients deserve speed and convenience.
The safety and health of our employees is our top priority. As such, our return to office plan will follow a phased approach, working towards a hybrid model. Starting September 13 until the end of the year, our hybrid model will consist of two encouraged in-office days (Wednesday & Thursday); there will not be any mandatory return to office in 2021. Learn more about our return to office philosophy and plans here!
Your Impact on our Mission:
As our Technical Support Associate, you will deploy and maintain the “under-the-hood” technologies that power Zocdoc. This person will work with healthcare providers to set up and customize our proprietary technology and meet the needs of each individual practice on Zocdoc.
You’ll enjoy this role if you are…
- Passionate about working on a close-knit team of smart, friendly people in an environment that fosters creativity and values honesty and transparency
- Excited to create a better healthcare experience for millions of patients!
- Motivated by working with the latest technologies
- Curious and interested in solving technical challenges
Your day to day is…
- Deploying, configuring, and maintaining a wide range of integration technologies that make Zocdoc possible
- Delivering mind-blowing customer service experiences to healthcare providers
- Providing our Engineering and Product teams with feedback and recommendations
- Helping your team continually build new processes to support our growing company
You’ll be successful in this role if you have…
- 1-2 years of experience providing world-class technical customer service. Enterprise-level customer service experience is a plus
- 3+ years of technical experience and very strong skills in technical troubleshooting and maintenance, preferably with experience in computer networking or database administration or a degree in a technical field
- Excellent problem-solving and people skills, a strong drive to achieve personal and professional goals, and a desire to stay busy at work
Benefits:
- Competitive PTO
- 100% paid employee health benefit options
- Catered lunch everyday along with snacks (when back in office)
- Parental leave
- Cell Phone reimbursement
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
