Help us support our future. Get ready for a job that encourages you to think strategically yet stay connected with your teams. Do you have collaboration or problem-solving experience? If so, prepare to innovate, create, and inspire. The Tech Support Associate Analyst position will install, configure, troubleshoot, and repair computer workstations while monitoring performance, and diagnosing and resolving problems. You will provide accurate, timely, and creative solutions to customers' computer and network problems while adhering to standard Technology practices and techniques.

Responsibilities

• Technical Assistance & Innovation
• Provide basic colleague technical support including but not limited to:
• Computer hardware diagnostic, troubleshooting, configuration, and refresh.
• Software installation and troubleshooting.
• Voice and video network diagnostic and repair.
• Mobile device configuration, training, and diagnosis.
• Recovery testing to confirm the availability of systems where outages have occurred.
• Manage basic ticket workflows including but not limited to:
• Escalating unresolved issues promptly.
• Maintaining and tracking inventory of hardware in the appropriate systems.
• Documenting and tracking the status of colleague inquiries, coordinating the appropriate response.
• Proactively setting expectations with colleagues.
• Following up to ensure colleague satisfaction.
• Provide proactive support, maintenance, and innovation including but not limited to:
• Implementing approved operating system enhancements.
• Recommending system modifications to reduce colleague problems.
• Interacting with other support groups to restore service and /or identify and correct colleague computing problems.
• Identify process improvement opportunities and support continuous improvement initiatives under the direction of your supervisor.
• Perform other duties and responsibilities, as assigned.
• Customer service & leadership
• Delivers exceptional customer service.
• Alert colleagues and team members when a major problem is suspected.

Qualifications

• High School diploma; Bachelor's degree preferred.
• A+ certification or equivalent combination of education, training, and experience.
• At least 1 Year of PC/LAN technicalor equivalentexperience is preferred.
• Strong knowledge of the following is preferred Microsoft operating systems and Microsoft Office, Apple hardware and operating systems, Networking switches and data networks, IP telecommunications systems, and Audio Visual Systems.
• Experience analyzing problems and using sound judgment for determining solutions.
• Experience in effectively communicating with customers and other IT staff.
• Aptitude for providing strongcustomer service throughinteractionsand communications, verbally and written.
• Experience working in a self-motivated and has previously demonstrated work as a team player, empathetic, innovative, and work with integrity.
• Willingness for continuingenhancement of technical skills through education/seminars and interaction with other IT disciplines.
• Experience with working outside of normal business hours to support activities, and/or support on-call rotation when necessary.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.