Technical Support Analyst at CoStar Group (Atlanta, GA)

| Atlanta, GA
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Technical Support Analyst

Job Description

Job Description

OVERVIEW

CoStar delivers real-time, verified commercial real estate data that helps clients confidently spot great opportunities and make smart choices ahead of competitors. By combining the power of CoStar's independent research organization - the industry's largest - with global data delivery, software, and application solutions, clients can act on opportunities with confidence.

CoStar Real Estate Manager, a division of CoStar Group, provides cloud-based lease accounting and administration applications to the commercial real estate industry. CoStar Real Estate Manager helps corporations, retailers, landlords, and commercial real estate service providers build world-class real estate operations by providing integrated solutions that eliminate information "silos" and consolidate information across business units.

Technical Support Analysts work with customers to define and scope their needs, take the steps necessary to resolve their issues and communicate resolutions in a timely and efficient manner. The ideal candidate will use a combination of product knowledge, problem solving skills, and internal resources in their work. Technical Support Analysts are responsible for managing issues of varying importance for multiple customers and tracking these issues through to completion. They will report to the client support manager and will be based out of the Atlanta, GA office.

RESPONSIBILITIES
  • Diagnose, identify, isolate and resolve Tier 1-3 issues utilizing application resources and technical expertise
  • Document troubleshooting efforts and resolutions into company ticketing application
  • Collaborate cross-functionally with other departments to work through technical issues
  • Assist with technical projects from concept through resolution
  • Serve as liaison for customers for professional service and support requests
  • Work in coordination with Customer Success Managers to expand customer adoption of the application
  • Demonstrate proficiency in requirements gathering, estimation, gaining customer approval, execution, testing, and delivery of professional services requests for CoStar Real Estate Manager Customers
  • Coordinate with Client Services Team members to ensure adherence to SLA requirements
  • Identify process improvement opportunities
  • Support all work management and quality control processes
BASIC QUALIFICATIONS
  • Bachelor's Degree OR Associate's Degree with at least 3 years related experience in Accounting, Finance, or Information Technology
  • Proficient in Microsoft Office; Excel, Word, PowerPoint
  • Demonstrated experience with technical troubleshooting
  • SQL Server knowledge and/or Relational Database Querying
PREFERRED QUALIFCATIONS AND SKILLS
  • Bachelor's degree in Accounting, Finance, Information Technology, or related field
  • 3-5 years of experience in a comparable role within IT, utilizing Financial or ERP business applications
  • Functional or technical related work experience with financial system support, configurations, implementations, and troubleshooting
  • Experience in month end close processes, creating, posting, analyzing, and reconciling journal entries
  • Strong oral and written communication skills
  • Ability to define problems, collect data, establish facts, and draw valid conclusions to benefit the organization and maintain client satisfaction
  • Work well in a team environment, as well as independently
  • Work with little supervision and manage time and priorities in a demanding environment
  • Basic technical understanding of Web-based "SaaS" application environments
OVERVIEW OF COMPANY:

Founded in 1987, CoStar Group is the leading provider of commercial real estate information, analytics, and online marketplaces. Our suite of online services enables clients to analyze, interpret and gain unmatched insight on commercial property values, market conditions and current availability. Behind some of the most well-known brands in the industry, CoStar Group includes CoStar, the largest provider of CRE research and real-time data; LoopNet, the most heavily trafficked mobile and online real estate marketplace; Apartments.com, the premier rental home resource for renters, property managers and owners; STR, the leading provider of performance benchmarking and comparative analytics to the hotel industry; BizBuySell, the largest online marketplace for businesses-for-sales; and Lands of America, the leading operator of online marketplaces for rural real estate.

Headquartered in Washington, DC, CoStar Group maintains offices throughout the U.S. and in Europe, Canada, and Asia with a staff of over 4,300 worldwide.

WHAT'S IN IT FOR YOU:

Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. In addition to generous compensation and performance-based incentives, you'll be supported in both your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our benefits package includes (but is not limited to):
  • Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
  • Life, legal, and supplementary insurance
  • Commuter and parking benefits
  • 401(K) retirement plan with matching contributions
  • Employee stock purchase plan
  • Paid time off
  • Tuition reimbursement
  • On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes, as well as Segways and bikes available for use during the day
  • Complimentary gourmet coffee, tea, hot chocolate, prepared foods, fresh fruit, and other healthy snacks
Be part of a team of professionals enjoying the opportunity to learn, do, and grow in a rewarding atmosphere. But don't just take our word for it -- see why our team chose to work at and stay at CoStar Group: https://www.youtube.com/watch?v=CVbJRnJ2sX0

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar is not able to provide visa sponsorship for this position

#LI-MP2

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
More Information on CoStar Group
CoStar Group operates in the Analytics industry. The company is located in Washington, DC, Bethesda, MD, Richmond, VA, Philadelphia, PA, Florham Park, NJ, Boston, MA, Atlanta, GA, Hendersonville, TN, Tampa, FL, Miami, FL, Chicago, IL, Southfield, MI, Denver, CO, Phoenix, AZ, Dallas, TX, Austin, TX, Phoenix, AZ, San Diego, CA, San Francisco, CA, Portland, OR and Seattle, WA. CoStar Group was founded in 1987. It has 4600 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 157 open jobs at CoStar Group, click here.
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