Technical Support Analyst - Telecommute in Ontario, CA at Optum

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Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)
If you are located in Ontario, CA, you will have the flexibility to telecommute* as you take on some tough challenges.
Primary Responsibilities:
  • Serve as the call center's first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Provide effective communication to the customers
  • Direct unresolved issues to the next level of support
  • Log and record issues and resolutions
  • BFollow-up and update customers with status and information
  • Participate in On-Call rotation to Provide After-hours support
  • Remotely Diagnose, Troubleshoot and Resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), and network configuration
  • Prioritize and manage heavy workload in a dynamic and diverse environment
  • Work with minimal direction but remain focused on critical Service Level Agreement and priority items
  • Coordinate new users access needs and security changes
  • This will include coordination with internal IT leadership to establish system access, and communicate back to user with relevant user ID and password information
  • Adapt to new technologies, process new information and help customers through technological changes
  • Improves and implements procedures as needed and/or assigned
  • Assure necessary security of all IT assets
  • This will include physical security of equipment, data, and software, as well as assuring appropriate backup of data and programs
  • Complete and maintain an inventory process to track new and old equipment and software
  • Ensure that all assets are properly tracked and documented for management audit and legal purposes
  • Consistently works to develop and maintain positive and professional relationships with all internal and external customers
  • Supports the vision and values of Optum and abides by all policies and procedures

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • Associate's Degree or High School Diploma/GED + minimum of 4 years of full-time work experience in Information Technology, or related field
  • 3+ years of experience with providing IT Desktop Support
  • 3+ years of experience installing software applications and performing hardware upgrades on desktop computers within a business environment as well as server infrastructure
  • 3+ years of experience installing and supporting networked devices such as printers and scanners
  • Possess any of the following certifications; A+, Microsoft MCP or MCSE, Comptia Network+ or a Cisco CCNA
  • Ability to demonstrate a firm understanding of how to troubleshoot hardware, software and networking issues
  • Understanding of basic networking principles
  • Excellent written and verbal communication skills

Preferred Qualifications:
  • Experience in Active Directory, Exchange, Cisco Finesse and Citrix
  • Advanced knowledge of Microsoft Office products, Windows Operating System, backup software applications, Cisco Hardware and Software, Microsoft SharePoint technologies and HP hardware platforms along with other related technical skills
  • In-depth knowledge of PC hardware and peripherals
  • In-depth knowledge of the Windows Operating Systems, VPN's
  • Possess the ability to perform advanced technical installation, upgrade and troubleshooting on desktops, laptops or servers
  • Excellent understanding of IT Communications and other protocols relevent to trouble shooting client host connections
  • Ability to communicate effectively, both orally and in writing
  • Ability to analyze and create solutions based upon data available
  • Ability to effectively and efficiently use time and resources to complete work and special projects as assigned
  • Ability to prioritize Call Coverage and Ticket Ques in a high-pressure environment
  • Have excellent deductive skills in analyzing problematic systems and developing stop-gap or permanent solutions

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment
Job Keywords: Technical Support Analyst, Technical Analyst, Support Analyst, Technical Support, Technical, Support, Analyst, Ontario, California, CA, Telecommute, Telecommuting, Telecommuter, Work From Home, Work At Home, Remote
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Candidate Location Eligibility:
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Boston, MA
Chicago, IL
Dallas-Fort Worth, TX
Detroit, MI
Hartford, CT
Houston, TX
Jacksonville, FL
Las Vegas, NV
Los Angeles, CA
Louisville, KY
Madison, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New York City, NY
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Raleigh-Durham, NC
San Diego, CA
San Francisco, CA
Seattle, WA
Washington DC

Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • JenkinsLanguages
    • AngularJSFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • AWS (Amazon Web Services)Frameworks
    • KafkaFrameworks
    • LinuxFrameworks
    • KubernetesFrameworks
    • DockerFrameworks
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • SmartsheetManagement

What are Optum Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Professional Development Benefits
Tuition Reimbursement

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