Technical Support Analyst II at NCR Corporation

| Dallas-Fort Worth, TX
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About NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

SUMMARY

Represents Technical Support Team by providing technical support for Automated Teller Machines (ATM) equipment across the U.S. in a high-level capacity.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Provide technical phone support to technicians and dealers.
  • Answer incoming calls to the technician and dealer Technical Support queues.
  • Able to participate in an after-hours support rotation defined by a predetermined schedule.
  • Able to participate in a weekend shift rotation as defined by predetermined schedule.
  • Identify parts required and order/request parts.
  • Provide repeat behavior assistance to other operations teams.
  • Create technical documentation or instructions that clearly convey a process.
  • Act as a liaison between technical support, operations, ATM engineering, and Cardtronics' EFT.
  • Provide intermediate communications support (LAN, Dial, CDMA).
  • Serve as a backup on technical support projects team.
  • Provide beginner to intermediate Advanced Functionality ATM support to other operational teams.
  • Supports Analyst I representatives by being 1st line escalation.
  • Understand and communicate complex and technical information clearly and concisely, adjusting language and terminology to the needs of the customer (internal and external) in a professional manner.
  • Provide efficient productivity and superior quality service while working in a fast paced environment.


SYSTEMS INVOLVED:
  • FiServ Device Manager
  • CDSN
  • CORE
  • Great Plains (Microsoft Dynamics GP)
  • Microsoft Office
  • ADP Self Service


SUPERVISORY RESPONSIBILITIES:
  • No


EDUCATION, EXPERIENCE & REQUIREMENTS:

  • High school diploma or equivalent required
  • Bachelor's degree or technical certifications a plus
  • 2+ years of experience in the ATM or POS field preferred, but not required
  • Solid independent decision-making skills
  • Must possess strong problem-solving skills
  • Excellent organizational and time management skills
  • Working knowledge of Windows XP operating systems. Proficient in MS Outlook, Word, and Excel
  • Ability to type a minimum of 30 wpm
  • Bilingual proficiency in Spanish, a plus
  • Must be able to successfully pass all applicable background and drug screening tests
  • Must have excellent communication skills, both written and oral

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:
  • Medical Insurance
  • Dental Insurance
  • Life Insurance
  • Vision Insurance
  • Short/Long Term Disability
  • Paid Vacation
  • 401k


EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
More Information on NCR Corporation
NCR Corporation operates in the Fintech industry. The company is located in Atlanta, GA. NCR Corporation was founded in 1884. It has 36000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 2 open jobs at NCR Corporation, click here.
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