Technical Success Manager

+80 more | Remote
Sorry, this job was removed at 5:41 p.m. (CST) on Monday, March 21, 2022
Find out who’s hiring remotely Nationwide
See all Remote jobs Nationwide
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Unqork is a new way to build enterprise software: it's a purely visual, drag-and-drop no-code platform designed to support the scale, complexity and security that enterprise applications require. Our customers are leaders in insurance, financial services, healthcare and the public sector, and they use Unqork to build custom software faster, with higher quality and at lower costs than code-based approaches. Founded in 2017, Unqork reached unicorn status in 2020, with a valuation of $2B. Unqork has been named one of the Best Startup Employers by Forbes, Best Places to Work by Built In and one of Linkedin's Top Startups.

Responsibilities:

  • You will report to the VP of Customer Success
  • You'll be an experienced and knowledgeable member on the account team who partners with our customers to agree on their outcomes and IT plans while orchestrating the technology onboarding following customer priorities ensuring value realization of a customer's Unqork investment
  • Work directly with the Customer Success Managers to support the long-term success of Unqork customers; collaborate on technical issues, business reviews, best practices, and customer strategy
  • You'll provide invaluable insight, guidance, and troubleshooting expertise to our customers as they build products on our platform
  • You will also help identify opportunities for our customers to refine and improve their products to refine their processes, improve performance, and explore new capabilities in Unqork
  • You'll guide and collaborate on the end-to-end application oversight and consultation for customers built on Unqork's drag-and-drop platform
  • You will highlight opportunities and best practices with your customers
  • You will work directly with customers and work with our teams to serve as the technical advisor for DIY and in production customer projects
  • Work with customers to identify areas to maximize their use of the Unqork platform to unlock value and allow customers to achieve their goals with Unqork
  • Work directly with customers and partner with our teams (such as Production Support, Sales, Product, and Professional Services) to serve as the technical advisor for production customer projects

Qualifications

  • 5+ years of success in roles attributing to technical engagement and delivery management or program management for Enterprise SaaS environments
  • You can manage and work well on a team (both internal and customer teams)
  • You will be comfortable advising customers at any level: from the senior executive to the developer
  • You will have experience driving decisions collaboratively, resolving conflicts, and ensuring
  • You will have a high degree of comfort with both large and small audiences and multiple levels of management (tech and business leaders)
  • You will have experience supporting large Enterprise technology solutions
  • You will be knowledgeable and experienced in creating solutions that use cloud technologies
  • You'll have experience leading technology programs that involve multiple technology areas, multiple partners, are high-risk, and visible across sized technical teams including coordination of multiple parties (e.g., partners, onshore and offshore resources)
  • You will partner with Product Development to collect patterns, maintain and standardize use cases and best practices

Benefits:

  • Work from home with an energetic remote-first community
  • Unlimited PTO (and the encouragement to use it)
  • Student loan payback program
  • 100% employer-covered medical, dental, and vision options available to you and your dependents
  • Flexible Spending Account (FSA)
  • Monthly stipend toward your WFH setup, vacation, development and more
  • Employer-sponsored 401(k) with contribution match
  • Free Peloton membership through UHC
  • Paid Parental Leave

Unqork is an equal opportunity employer, and proud to be committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.

More Information on Unqork
Unqork operates in the Software industry. Unqork was founded in 2017. It has 483 total employees. It offers perks and benefits such as Volunteer in local community, Partners with nonprofits, Friends outside of work, Intracompany committees, Open door policy and OKR operational model. To see all 8 open jobs at Unqork, click here.
Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Similar Jobs

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about UnqorkFind similar jobs