Technical Specialist at HCL Technologies

| Hampton Roads, VA
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Job Description (Posting)

Responsibilities:• Install and configure Linux servers in production and staging environments using standard build tools, such as pxeboot, as well as in-house tools• Work with software tools to administrate and configure the distributed systems infrastructure at LinkedIn• Support large-scale, rapidly growing Linux server environment• Collaborate to build tools and scripts for automating various system administration tasks• Work with vendors' customer support to resolve issues• Performance tuning for both pre-prod and prod environments• Assist in evaluating new technologies and hardware platforms and integrating them into our production environment• Optimize hardware use for various LinkedIn applications, including in-house IO intensive applications and distributed databases requiring custom performance tuning• Tier 2 troubleshooting of hardware and system issues• Provide documentation of issues and supported systems and processes• Work with internal customers and peers (SRE, engineering, etc.) through tickets, text chat, and phone• 24/7 emergency support - will carry a pager on a rotating basis
Basic Qualifications:• 5+ years of experience working in a UNIX environment• 5+ years working in a hosted environment.• 3+ years of experience deploying and supporting servers in a 24/7 production environment• B.S./B.A. in a technical field, or equivalent practical experience• Experience working with common scripting languages including shell, python, or perl• Experience with applying kernel tuning• Experience troubleshooting server hardware and network issues
Preferred Qualifications:• Deep understanding of kernel internals and performance tuning• Experience writing complex scripts for operational use• Knowledge of storage technologies• Experience running RHEL 6 and 7• Experience running virtualized services• Strong verbal, written, and analytical skills and the ability to communicate and interact with all team members

(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases


B.E, B.Tech

Skill (Primary)

Technical Skills-Systems Internal & Storage-Linux
More Information on HCL Technologies
HCL Technologies operates in the Information Technology industry. The company is located in New York, NY, Irvine, CA and Sunnyvale, CA. HCL Technologies was founded in 1991. It has 184139 total employees. To see all 344 open jobs at HCL Technologies, click here.
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