Technical Specialist at HCL Technologies (Houston, TX)

| Houston, TX
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Job Description (Posting)

Job Description:

Cloud Engineer, WE Messaging will be responsible for 3rd level design involving multiple messaging technologies (including; Exchange 2010, Exchange 2016, Exchange Online, cyber intrusion prevention, etc). This is a great opportunity to be involved with a major enterprise wide cloud initiative. In addition to design work, this role also requires 'Follow the Sun' operations support, monitoring, maintenance, incident management, problem management and capacity management amongst other duties.

Experience:

Years of IT experience, preferably in an enterprise messaging environment
Proactive and self-sufficient in finding solutions and learning new technologies
Excellent time management, organizational, and problem-solving skills
Systems fault finding, analyzing & remediation
Strong analytical, teamwork and customer engagement skills
Skills:

Preferred: 5+ years of Microsoft Exchange Server Infrastructure design, administration and support experience.
Preferred: Experience with cloud migrations and O365 product suite
IT knowledge: navigation, security, and scripting
Planning skills: ability to plan, organize and coordinate work activities
Understands SAFe Agile and familiar with creating features, user stories and contributing to Agile ceremonies
A (minimum) basic PowerShell scripting capability
Communicates in a clear, concise manner both orally and in writing.
Ability to work in isolation and as part of a team while maintaining alignment amongst peers and management
Experience in one or more IT delivery teams with some prior experience of large corporate operations
Understands how business units operate, aware of global operating environments and cultures
Understands how business strategies, plans and regional IT needs vary among Business Units and the impact this may have on service delivery globally, regionally, locall
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

Qualification

B Tech

Skill (Primary)

Tools and Standards-Support-MS Exchange
More Information on HCL Technologies
HCL Technologies operates in the Information Technology industry. The company is located in New York, NY, Irvine, CA and Sunnyvale, CA. HCL Technologies was founded in 1991. It has 184139 total employees. To see all 245 open jobs at HCL Technologies, click here.
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