Technical Solutions Associate

| Washington DC
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POSITION OVERVIEW

At PointCentral, we are creating a world where property managers can spend their time focusing on the people that make their communities thrive rather than routine administrative, operational, and maintenance tasks. At the same time, we are providing renters and guests access to secure, convenient, and resource-conserving smart home solutions. While we have a solid client base, with some of the world’s biggest customers using our solutions, we’re just getting started! We’re looking for talented team members to help fuel our growth. We’re seeking a highly ambitious technical account associate responsible for managing technical relationships and solutions for our clients.

As a subsidiary of Alarm.com, you will get the benefit of access to a range of services, while being able to chart an entrepreneurial path within a rapidly growing, small company. This is a highly visible role responsible for a number of ‘firsts’ across PointCentral, Alarm.com and the Proptech industry.

In this position, you will work closely with clients, peers, and other technical teams to identify, consult, and advise on technical solutions. The ideal candidate will be well versed in technology, have a methodical approach to problem solving, demonstrate strong communication and presentations skills, and have an interest in travel.

This position can be located in Washington, DC, Minneapolis, MN, or Portland, OR.

RESPONSIBILITIES

The Technical Account Associate’s primary job responsibilities will include:

  • Supporting technical relationships with partners across the STR and MDU verticals
  • Assisting Technical Account Managers as needed for strategic technical projects and escalations
  • Acting as a technical escalation point for potential hardware and software issues
  • Documenting precise technical behavior and replication steps when necessary for product and engineering teams
  • Assisting with pre-sales engineering needs for key prospects and entry into new markets
  • Identifying content and process-based methods to reduce inbound partner support needs
  • Providing on-site and web-based product training and educational webinars
  • Organizing and analyzing partner feedback and escalations into structured data for product management evaluation
  • Maintain expertise in respective product area(s) and a high level of technical knowledge across the PointCentral platform
  • Testing new products and services for market readiness
  • Traveling to customer sites to engage with property management and installation partners
  • Partnering with Implementation Specialists to build and support implementation processes and projects
  • Special projects, as assigned

REQUIREMENTS

  • S. or B.A. degree in Engineering, IT, or Sciences field preferred
  • 3+ years work experience in technical support, account management, or related field
  • The ability to communicate with customers and vendors, both in writing and verbally in a clear, professional manner
  • A highly motivated self-starter who is able to operate independently
  • Excellent people skills; natural customer service orientation and disposition – candidate must enjoy working with clients and supporting internal customers in the organization
  • Excellent problem-solving skills
  • Proficiency and up-to-date knowledge of consumer, cloud, and IoT technology
  • IT proficiency as well as competence in Microsoft Office applications
  • Experience in the multifamily property management industry is a plus
  • Knowledge of HVAC, locksmithing, and/or access control systems is a plus
  • Ability to travel up to 30%

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. Alarm.com earned the Top Workplace™ award for our employee culture and the meaningful work we do to give property owners peace of mind, help them conserve energy and water, and stay connected to loved ones. We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them.

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Alarm.com offers competitive pay and benefits including a wide choice of healthcare options with generous company subsidy, a health savings account option with company contribution, 401(k) with employer match, paid holidays and paid time off increasing with tenure, paid maternity and paternity leave, company paid STD/LTD and life insurance, flexible spending accounts, and a casual dress work environment.      

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, record keeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

JR102161

 

More Information on Alarm.com
Alarm.com operates in the Internet of Things industry. The company is located in McLean, VA and Bloomington, MN. Alarm.com was founded in 2000. It has 1100 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 81 open jobs at Alarm.com, click here.
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